TIERRA RAY
Charlotte
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Hairstylist
Self-employeed
02.2022 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Analyzed customer feedback to improve service offerings and overall salon experience.
- Processed payments, entering sales in register for prompt customer service.
- Established strong client relationships, resulting in high levels of repeat business and referrals.
- Streamlined appointment scheduling processes to enhance client experience and reduce wait times.
Customer Service Representative
Concentrix
08.2021 - 02.2022
- Resolved customer inquiries and issues through efficient communication and problem-solving techniques.
- Utilized CRM software to manage customer interactions and maintain accurate records.
- Collaborated with team members to streamline processes, enhancing service delivery efficiency.
- Provided training and support to new representatives, fostering a collaborative work environment.
- Analyzed customer feedback to identify trends and improve service offerings.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Warehouse Associate
Amazon Fresh Warehouse
05.2020 - 05.2021
- Retrieved boxes from pallets and stocked on shelves
- Order picking and receiving
- Utilized handheld scanner for fulfillment of orders
- Ability to lift up to 75lbs
- Flexibility of working in refrigerated, frozen and humid sections of the warehouse
Billing Specialist
Browns Trucking
06.2020 - 08.2020
- Processed customer invoices accurately using billing software.
- Resolved discrepancies in billing statements through detailed analysis.
- Collaborated with cross-functional teams to enhance billing workflows.
- Maintained organized records of transactions and payments for audits.
- Worked with multiple departments to check proper billing information.
Cashier
Harris Teeter Supermarkets Inc.
10.2018 - 03.2020
- Helped customers find specific products, answered questions and offered advice.
- Scanned customer purchases, supporting transactions to streamline sales process, help locate items and sign customers up for rewards programs.
- Processed returned items in accordance with store policy.
- Properly verified customer identification for alcohol or tobacco purchases.
- Trained new employees on cashiering procedures.
- Processed all sales transactions accurately and promptly
Cashier
McDonald's
04.2018 - 08.2018
- Worked closely with front-end staff to assist customers and maintain satisfaction levels.
- Operated the cash register, collected payments and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer service.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06.2019
Associate of Arts - Cosmetology
Central Piedmont Community College
Charlotte, NC08.2022
Skills
- Customer service
- Basic PC skills
- Strong communication
- Problem solving
- Works well under pressure
- Prioritization
- Customer consultation
- Sales expertise
- Data entry
- Call center experience
- Microsoft Excel
- Payment processing
- Appointment scheduling
- Customer relationship management (CRM)
Certification
- Life Insurance Pre-Licensing - 04/27/2026
Timeline
Hairstylist
Self-employeed
02.2022 - Current
Customer Service Representative
Concentrix
08.2021 - 02.2022
Billing Specialist
Browns Trucking
06.2020 - 08.2020
Warehouse Associate
Amazon Fresh Warehouse
05.2020 - 05.2021
Cashier
Harris Teeter Supermarkets Inc.
10.2018 - 03.2020
Cashier
McDonald's
04.2018 - 08.2018
High School Diploma -
South Mecklenburg High School
Associate of Arts - Cosmetology
Central Piedmont Community College