Tierra Pierce
Fayetteville
Summary
Dynamic customer service professional with a strong work ethic and integrity, experienced at Taco Bell and Eclerix. Proven ability to resolve inquiries and enhance customer satisfaction through effective communication and problem-solving. Skilled in CRM software and dedicated to maintaining a positive shopping experience while fostering teamwork and collaboration.
Overview
5
5
years of professional experience
Work History
Cashier
Taco Bell
Fayetteville, NC
08.2024 - 03.2026
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Ramp Agent
JetStream International
Charlotte, NC
04.2022 - 06.2024
- Operated ground support equipment to ensure timely aircraft arrival and departure.
- Conducted safety checks on baggage handling systems to maintain operational efficiency.
- Collaborated with team members to streamline loading and unloading processes, enhancing workflow.
- Assisted in training new ramp agents on safety protocols and equipment usage.
- Implemented best practices for cargo handling, reducing damage during transport.
- Guided aircraft into and out of parking positions using hand signals.
- Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Coordinated effectively with airline staff, maintaining timely communication on flight schedules and potential issues.
- Consistently maintained professional appearance and demeanor in accordance with company policies and standards.
- Checked cargo and baggage for security to meet TSA regulations.
Customer Service Representative
Eclerix
Fayetteville, NC
06.2021 - 03.2022
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Assisted customers with product selection, ensuring a positive shopping experience.
- Utilized CRM software to track customer interactions and follow-up actions.
- Collaborated with team members to enhance service delivery and address escalated issues.
- Maintained detailed knowledge of products to provide accurate information to customers.
Education
High School Diploma -
Alger B. Wiilkins
Fayetteville05-2020
Skills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
Timeline
Cashier
Taco Bell
08.2024 - 03.2026
Ramp Agent
JetStream International
04.2022 - 06.2024
Customer Service Representative
Eclerix
06.2021 - 03.2022
High School Diploma -
Alger B. Wiilkins