Tierra Davis
Madison
Summary
Results-driven individual with a solid track record in delivering quality work. Known for excellent communication and teamwork abilities, with a commitment to achieving company goals and delivering exceptional service. Passionate about continuous learning and professional development.
Overview
7
7
years of professional experience
Work History
Lead
Charter Communications, Time Warner Cable
Greensboro
06.2020 - Current
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Exceeded customer satisfaction by finding creative solutions to problems.
General Manager
Aaron's Sales and Lease
Altavista
11.2017 - 04.2020
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Conducted employee evaluations to provide adequate feedback and recognize quality performance.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
Education
High School Diploma -
Dalton L. McMichael High School
Mayodan, NC05-2012
Skills
- Customer service
- Problem solving
- Employee training
- Budget management
- Inventory control
- Sales tracking
Accomplishments
- 4 time Call of the Week Winner. Once as agent, 3 times as lead.
- 3 time Bronze winner in 2024.
Timeline
Lead
Charter Communications, Time Warner Cable
06.2020 - Current
General Manager
Aaron's Sales and Lease
11.2017 - 04.2020
High School Diploma -
Dalton L. McMichael High School
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