Tierra Berry
High Point, NC
Overview
10
10
years of professional experience
Work History
Server
Smokey Bones Bar & Fire Grill
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Lead CSR
Leggett and Platt
06.2021 - 03.2025
- Assisted in the development of training materials to standardize employee knowledge and performance.
- Enhanced customer satisfaction by addressing inquiries and resolving issues promptly.
- Implemented feedback from customers to improve processes and enhance overall user experience.
- Transitioned new hires to the floor by assisting with inquires and calls
- Worked with different stations to provide optimal coverage to reach goals
Server
Longhorn Steakhouse
04.2019 - 03.2024
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Telephone Claims Representative
GEICO
04.2016 - 04.2020
- Adapted quickly to changing company policies, procedures, or technology updates—ensuring seamless service delivery at all times.
- Streamlined department workflow by collaborating closely with team members, sharing best practices, and assisting peers when needed.
- Expedited claim processing times by efficiently gathering and organizing necessary documentation from callers.
- Increased efficiency within the team by cross-training in multiple areas of expertise, allowing for seamless coverage during peak periods or staff absences.
- Assessed damages
- Determined liability
Customer Service Representative
Central Parking Systems
02.2015 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
No Degree - Applied Psychology
University of Phoenix
Tempe, AZ10-2026
High School Diploma -
Antioch High School
Antioch, TN05-2006
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Great Time management
- proficient in microsoft and excel
- work well under pressure
Timeline
Server
Smokey Bones Bar & Fire Grill
02.2025 - Current
Lead CSR
Leggett and Platt
06.2021 - 03.2025
Server
Longhorn Steakhouse
04.2019 - 03.2024
Telephone Claims Representative
GEICO
04.2016 - 04.2020
Customer Service Representative
Central Parking Systems
02.2015 - 08.2018
No Degree - Applied Psychology
University of Phoenix
High School Diploma -
Antioch High School
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