Tiera Cummings
Charlotte
Summary
Energetic and reliable hospitality professional with 10+ years of experience in high-volume restaurants, bartending, customer service, and training. Skilled in creating exceptional guest experiences, training front-of-house staff, and driving beverage sales. Proven ability to thrive in fast-paced environments while maintaining composure, efficiency, and professionalism.
Overview
2027
2027
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
CERTIFIED SERVER & BARTENDER TRAINER
Olive Garden
Beachwood
11.2023 - Current
BARTENDER / SERVER
Applebees
Starkville
01.2018 - 10.2022
- Trained new sta on hospitality standards, menu items, and service ow
- Led orientation and shadowing programs to boost condence and service consistency
- Assisted with cocktail preparation and inventory tracking; maintained bar area cleanliness
- Conducted ongoing training and performance evaluations to support growth
- Delivered ecient, friendly service during peak hours in a fast-paced environment
- Mixed and served a wide variety of cocktails, wine, and beer
- Trained new bartenders and collaborated with management on bar promotions
- Managed cash handling and resolved guest concerns with professionalism
- Provided full-service bartending and oor support
- Maintained guest satisfaction through personalized service and product recommendations
- Supported private events and large parties; ensured timely food and drink service
ASSISTANT MANAGER
Skillz Clothing
Meridian
10.2014 - 08.2016
- Supervised front-of-house sta and daily operations
- Managed scheduling, inventory, and sta onboarding
- Handled guest concerns and implemented solutions to improve service and morale
BARTENDER / SERVER
Logan's Roadhouse
Meridian
07.2013 - 12.2015
Server
Duckworth's Grill And Taphouse
Charlotte
- Provided attentive service to guests in a fast-paced dining environment.
- Memorized menu items and daily specials to assist customer inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
Education
HIGH SCHOOL DIPLOMA -
Louisville High school
Louisville, MSSkills
- Customer Experience
- Bartending & Mixology
- Staff Training
- Upselling
- Conflict Resolution
- POS & Inventory Systems
- Team Leadership
- Shift Management
- Menu Knowledge
- Food Safety
- Speed & efficiency
Certification
Certified Server & Bartender Trainer, 11/01/23
Timeline
CERTIFIED SERVER & BARTENDER TRAINER
Olive Garden
11.2023 - Current
BARTENDER / SERVER
Applebees
01.2018 - 10.2022
ASSISTANT MANAGER
Skillz Clothing
10.2014 - 08.2016
BARTENDER / SERVER
Logan's Roadhouse
07.2013 - 12.2015
Server
Duckworth's Grill And Taphouse
HIGH SCHOOL DIPLOMA -
Louisville High school