Tiehsa Mack
Charlotte
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.
Overview
7
7
years of professional experience
Work History
Sales Representative
ATT
10.2024 - Current
- Developed and maintained strong client relationships to drive sales growth.
- Executed product demonstrations, effectively showcasing features and benefits to prospects.
- Collaborated with marketing team to align promotional strategies with sales objectives.
- Managed customer inquiries, providing timely resolutions and enhancing satisfaction levels.
- Trained junior sales staff on product knowledge and effective sales techniques.
- Streamlined reporting processes for improved accuracy in sales forecasts and performance metrics.
- Led initiatives to enhance customer engagement, resulting in increased repeat business rates.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Increased sales revenue by identifying and targeting high-potential accounts.
Sales Associate
Macys Department Store
Charlotte, NC
03.2022 - 05.2023
- Provided exceptional customer service to enhance shopping experience and foster loyalty.
- Assisted in maintaining visual merchandising standards to optimize product presentation.
- Processed transactions accurately using point-of-sale systems, ensuring smooth checkout experiences.
- Collaborated with team members to achieve sales goals and improve store performance.
- Participated in inventory management tasks, including stock replenishment and organization.
- Engaged in ongoing product knowledge training to effectively inform customers about promotions and offerings.
Insurance Agent
AAA Carolinas
02.2019 - 05.2021
- Developed tailored insurance solutions based on client needs and risk assessments.
- Conducted comprehensive policy reviews to ensure accuracy and compliance with regulations.
- Educated clients on coverage options, enhancing understanding of benefits and limitations.
- Managed client relationships, fostering trust and retention through consistent communication.
- Collaborated with underwriters to facilitate timely policy approvals and adjustments.
- Trained new agents on industry best practices and internal systems for improved performance.
- Analyzed market trends to inform strategic recommendations for product offerings and services.
Education
High School Diploma -
High School Diploma -
Institute of Contemporary Careers
New Jersey01-2002
Skills
- Customer service
- Customer relations
- Customer relationship building
- Interpersonal communication skills
- Product and service knowledge
- Sales presentations
- Sales closing
- Product and service sales
Languages
English
Timeline
Sales Representative
ATT
10.2024 - Current
Sales Associate
Macys Department Store
03.2022 - 05.2023
Insurance Agent
AAA Carolinas
02.2019 - 05.2021
High School Diploma -
High School Diploma -
Institute of Contemporary Careers