TICY SIMS
Charlotte
Summary
Dedicated and compassionate nursing student with a strong background in customer service and patient care. Experienced in fast-paced environments requiring excellent communication, multitasking, and problem-solving skills. Currently gaining hands-on experience in patient care and preparing for clinicals. Passionate about healthcare, community service, and making a positive impact in people's lives.
Experienced in patient access coordination, specializing in scheduling and managing medical inquiries. Proficient in maintaining patient records while ensuring compliance with HIPAA regulations. Demonstrated ability to support medical staff through efficient care coordination and addressing patient concerns, enhancing overall healthcare delivery.
Overview
3
3
years of professional experience
Work History
Patient Specialist
Inova Schar
Alexandria
09.2024 - Current
- Assist patients with scheduling, paperwork, and medical inquiries.
- Maintain patient records and ensure compliance with HIPAA regulations.
- Support medical staff by coordinating patient care and addressing concerns efficiently.
- Chemotherapy infusion scheduling
- Oncology medication coordination
- Prior authorization processing
- Insurance verification
- Treatment protocol tracking
- EMR/EHR documentation (Epic, Cerner, etc. if applicable)
- Medical terminology proficiency
- Multidisciplinary care coordination
- Provide compassionate customer service to enhance patient experience.
- Chemotherapy infusion scheduling
- Oncology medication coordination
- Prior authorization processing
- Insurance verification
- Treatment protocol tracking
- EMR/EHR documentation (Epic, Cerner, etc. if applicable)
- Medical terminology proficiency
- Multidisciplinary care coordination
Customer Service Representative
FedEx Office
Washington
03.2023 - 04.2024
- Assisted customers with shipping, printing, and business solutions.
- Resolved customer issues efficiently to ensure satisfaction.
- Processed transactions, managed inventory, and maintained store operations.
- Developed strong communication and problem-solving skills.
Education
AAS of Science - Nursing
University of District of Columbia
Skills
- Conflict resolution
- Multitasking and time management
- Problem-solving and adaptability
- Sales and upselling techniques
- POS and inventory management
- Patient intake and scheduling
- Medical record management
- HIPAA compliance
- Interpersonal and active listening skills
- Insurance and billing knowledge
- Effective verbal and written communication
- Active listening and empathy
- Team collaboration
- Public speaking and presenting
- Medical terminology
- Patient care and assessment
- Time management and organization
- Clinical documentation
- Teamwork and adaptability
- Patient scheduling
- Patient record management
- Chemotherapy coordination
- Oncology medication management
- EHR documentation
- EMR documentation
- Treatment protocol tracking
- Insurance verification
- Client communication
- Multidisciplinary care coordination
- Problem resolution
- Patient experience enhancement
- Customer service
- Data entry accuracy
- Workflow optimization
- Attention to detail
- Follow-up coordination
- Appointment scheduling
- Patient confidentiality
- Healthcare systems
- Data entry proficiency
- Calm and effective under pressure
- Multi-line telephone systems
- Task prioritization
- Teamwork
- Patient registration
- Health Care Regulations
- Analytical skills
- Resolving problems
Activities
- Volunteer at United House Of Prayer For All People, organizing and distributing meals for the local community.
- Support a nonprofit organization focused on feeding and assisting underserved populations.
- Passionate about healthcare outreach and community service.
Timeline
Patient Specialist
Inova Schar
09.2024 - Current
Customer Service Representative
FedEx Office
03.2023 - 04.2024
AAS of Science - Nursing
University of District of Columbia