Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Tiawana Elliott

Statesville

Summary

Experienced transportation professional skilled in route navigation and customer service. Maintains vehicle safety compliance and cleanliness while delivering high-quality service. Strong problem-solving abilities and expertise in vehicle inspections contribute to timely, efficient operations. Focused on enhancing passenger experiences through effective communication and safety practices.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Driver

Uber
Frederick
01.2024 - 08.2026
  • Navigated city routes to achieve timely passenger pickups.
  • Delivered excellent customer service, fostering a friendly atmosphere.
  • Assisted passengers with luggage and boarding to enhance comfort.
  • Kept vehicle clean to meet Uber's professional standards.
  • Adhered to company policies and procedures related to safety and security standards.
  • Delivered packages to customers in a timely and efficient manner.

Driver/Warehouse Worker

Music & Arts
Frederick
02.2025 - 03.2026
  • Delivered goods and services to customers punctually while maintaining quality standards.
  • Transported musical instruments safely to various locations for events.
  • Navigated local routes effectively to ensure timely deliveries and pickups.
  • Coordinated staff to streamline loading and unloading of equipment at venues.
  • Maintained vehicle cleanliness and ensured proper maintenance schedules were followed.
  • Followed all traffic laws and company policies while driving in diverse conditions.
  • Inspected vehicles regularly for safety compliance and operational readiness.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Secured merchandise during transport to prevent damage.
  • Adhered to company policies and procedures related to safety and security standards.

Highway Operation Specialist II

MDTA
Baltimore
05.2022 - 04.2025
  • Access and verify incident/congestion conditions via closed circuit TV (CCTV) surveillance, police scanners, CB radio transmissions, and ITS Systems for incident detection and verification;
  • Monitor real-time traffic data to detect roadway congestion/incidents;
  • Coordinated communication with police, maintenance, and vehicle recovery units to enhance incident response effectiveness.
  • Monitored radio communications and relayed critical information to strengthen incident management efforts.
  • Programmed and operated intelligent transportation system devices for motorist information, including dynamic message signs and highway advisory radio.
  • Utilize computerized programs such as the CHART ATMS (Advanced Traffic Monitoring System) and lane use control signals and/or traffic signal devices;
  • Prepare and monitor various logs and reports pertaining to traffic conditions, incident management, intelligent transportation system devices;

Energy Program Technician I

Mayor's Office of Children and Family Success
Baltimore
10.2022 - 05.2023
  • Conducted intake and reviewed applications to assess eligibility for energy assistance and delivered energy conservation education workshops to enhance community awareness.
  • Managed client intake processes for support services and resources, ensuring streamlined access for individuals in need.
  • Maintained accurate records of program participation and service utilization.
  • Responded to inquiries and provided information to current and potential program participants, facilitating informed decision-making regarding available resources.

Customer Service Rep

Mdot mva
Essex
05.2018 - 05.2022
  • Resolved customer complaints with professionalism and empathy, ensuring positive experiences.
  • Delivered timely customer service to effectively address and resolve complaints.
  • Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
  • Assisted customers with vehicle registration and title transfers.
  • Resolved inquiries regarding licensing and identification requirements.
  • Processed payments for services using electronic payment systems.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Provided information on Mdot MVA policies and procedures to clients.
  • Collaborated with team members to improve service delivery efficiency.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Developed strong customer relationships to encourage repeat business.

Driver

Transdev
Baltimore
03.2016 - 05.2018
  • Navigated city routes efficiently to ensure timely passenger pickups.
  • Provided excellent customer service while maintaining a friendly atmosphere.
  • Managed passenger interactions to create positive ride experiences and foster customer loyalty.
  • Ensured compliance with local traffic laws and Uber safety guidelines.
  • Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
  • Monitored vehicle performance and reported maintenance needs to ensure safe and reliable transportation.
  • Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
  • Performed pre-trip inspection checks and reported problems to supervisor.
  • Monitored road conditions during trips to assess necessary adjustments for weather or traffic delays.
  • Adhered to company policies and procedures related to safety and security standards.

Supervisor/ Safety Coach/ Transportation

Mercedes Benz
09.2015 - 01.2017
  • Directed and supervised team of 15 employees, ensuring adherence to operational protocols.
  • Trained team members on safety protocols and operational procedures.
  • Trained new employees on safety procedures, contributing to a safer work environment.
  • Communicated safety standards and procedures to ensure compliance in daily workflow.
  • Supervised daily operations of production line at luxury automotive manufacturer.

Customer Service Production

Washington Diamonds
09.2014 - 07.2015
  • Developed order specifications with clients, prepared project plans, estimated lead times, placed orders for graphics with pre-approved vendors, and entered sales in order entry system.
  • Managing customer projects from developments through final shipment and installation.
  • Coordinated with team members to meet project objectives and deadlines, fostering clear communication and collaboration.
  • Collaborated with diverse group of coworkers to resolve issues related to products and services, ensuring alignment with team goals.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Utilized various machinery and tools in a safe and efficient manner during production processes.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Completed day-to-day duties accurately and efficiently.

Education

Certificate of Completion - CDL -A

All-State Career
Baltimore
01-2025

Some college -

Sojourner Douglass College
Baltimore, MD
01-2004

Diploma -

Harbor City High School
Baltimore, MD

Skills

  • Delivery driver experience
  • Commercial driving
  • Van driving
  • Driving
  • Passenger transport
  • Patient transport
  • Vehicle inspections
  • Safety compliance
  • Transportation management
  • DOT (Department of Transportation) regulations
  • Transportation safety regulations
  • Load & unload
  • Load management
  • Route navigation
  • Local driving routes
  • Safe driving techniques
  • Adverse conditions driving
  • Driving
  • Vehicle maintenance
  • Vehicle cleanliness maintenance
  • Heavy lifting
  • Shipping & receiving
  • Cash handling
  • Cash register
  • Invoice processing
  • Stock rotation management
  • Clerical experience
  • Order Entry
  • HIPAA
  • Patient confidentiality
  • Medical records
  • Medical terminology
  • Client outreach
  • Safety protocols
  • Safety handling
  • Clear language communication
  • Communication skills
  • Problem-solving
  • Team collaboration
  • Conflict resolution
  • Time management
  • Attention to detail
  • Adaptability
  • Numeracy
  • Basic math
  • Fatigue management
  • Microsoft Word
  • Microsoft Outlook
  • Microsoft Access
  • Computer operation
  • Computer skills
  • Mobile devices
  • WAN
  • Windows
  • Driving
  • Traffic law adherence
  • Freight transportation
  • Driver safety training
  • Vehicle inspection
  • Security
  • Writing skills
  • Report writing
  • Sales
  • Delivery driving
  • Van driver
  • Box truck
  • Pickup logistics
  • Moving
  • Equipment maintenance
  • Record keeping
  • Safety practices
  • Safe work practices
  • Clear language communication
  • Communication skills
  • Problem-solving
  • Problem solving
  • Record keeping
  • Equipment maintenance
  • Team collaboration
  • Conflict resolution
  • Adverse conditions driving
  • Clean driving record
  • Adaptability
  • Pickup logistics
  • Traffic law adherence
  • Navigation systems
  • Safe driving practices
  • Passenger transportation
  • Loading and unloading

Certification

  • Driver's License
  • CPR Certification
  • CDL A, 02/01/25, 05/31/33, Tanker endorsement
  • AED Certification
  • CDL BCLP
  • DOT Physical Certification
  • TWIC Card
  • Air Brake Endorsement
  • CDL
  • Doubles/Triples Endorsement
  • Tanker Endorsement
  • Certified Property Manager
  • Non-CDL Class C
  • OSHA 30
  • Certified Safety Professional

Timeline

Driver/Warehouse Worker

Music & Arts
02.2025 - 03.2026

Driver

Uber
01.2024 - 08.2026

Energy Program Technician I

Mayor's Office of Children and Family Success
10.2022 - 05.2023

Highway Operation Specialist II

MDTA
05.2022 - 04.2025

Customer Service Rep

Mdot mva
05.2018 - 05.2022

Driver

Transdev
03.2016 - 05.2018

Supervisor/ Safety Coach/ Transportation

Mercedes Benz
09.2015 - 01.2017

Customer Service Production

Washington Diamonds
09.2014 - 07.2015

Certificate of Completion - CDL -A

All-State Career

Some college -

Sojourner Douglass College

Diploma -

Harbor City High School
Tiawana Elliott