Tiawana Elliott
Statesville
Summary
Experienced transportation professional skilled in route navigation and customer service. Maintains vehicle safety compliance and cleanliness while delivering high-quality service. Strong problem-solving abilities and expertise in vehicle inspections contribute to timely, efficient operations. Focused on enhancing passenger experiences through effective communication and safety practices.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Driver
Uber
Frederick
01.2024 - 08.2026
- Navigated city routes to achieve timely passenger pickups.
- Delivered excellent customer service, fostering a friendly atmosphere.
- Assisted passengers with luggage and boarding to enhance comfort.
- Kept vehicle clean to meet Uber's professional standards.
- Adhered to company policies and procedures related to safety and security standards.
- Delivered packages to customers in a timely and efficient manner.
Driver/Warehouse Worker
Music & Arts
Frederick
02.2025 - 03.2026
- Delivered goods and services to customers punctually while maintaining quality standards.
- Transported musical instruments safely to various locations for events.
- Navigated local routes effectively to ensure timely deliveries and pickups.
- Coordinated staff to streamline loading and unloading of equipment at venues.
- Maintained vehicle cleanliness and ensured proper maintenance schedules were followed.
- Followed all traffic laws and company policies while driving in diverse conditions.
- Inspected vehicles regularly for safety compliance and operational readiness.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Secured merchandise during transport to prevent damage.
- Adhered to company policies and procedures related to safety and security standards.
Highway Operation Specialist II
MDTA
Baltimore
05.2022 - 04.2025
- Access and verify incident/congestion conditions via closed circuit TV (CCTV) surveillance, police scanners, CB radio transmissions, and ITS Systems for incident detection and verification;
- Monitor real-time traffic data to detect roadway congestion/incidents;
- Coordinated communication with police, maintenance, and vehicle recovery units to enhance incident response effectiveness.
- Monitored radio communications and relayed critical information to strengthen incident management efforts.
- Programmed and operated intelligent transportation system devices for motorist information, including dynamic message signs and highway advisory radio.
- Utilize computerized programs such as the CHART ATMS (Advanced Traffic Monitoring System) and lane use control signals and/or traffic signal devices;
- Prepare and monitor various logs and reports pertaining to traffic conditions, incident management, intelligent transportation system devices;
Energy Program Technician I
Mayor's Office of Children and Family Success
Baltimore
10.2022 - 05.2023
- Conducted intake and reviewed applications to assess eligibility for energy assistance and delivered energy conservation education workshops to enhance community awareness.
- Managed client intake processes for support services and resources, ensuring streamlined access for individuals in need.
- Maintained accurate records of program participation and service utilization.
- Responded to inquiries and provided information to current and potential program participants, facilitating informed decision-making regarding available resources.
Customer Service Rep
Mdot mva
Essex
05.2018 - 05.2022
- Resolved customer complaints with professionalism and empathy, ensuring positive experiences.
- Delivered timely customer service to effectively address and resolve complaints.
- Enhanced customer satisfaction by resolving issues with knowledgeable, friendly service.
- Assisted customers with vehicle registration and title transfers.
- Resolved inquiries regarding licensing and identification requirements.
- Processed payments for services using electronic payment systems.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Provided information on Mdot MVA policies and procedures to clients.
- Collaborated with team members to improve service delivery efficiency.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Driver
Transdev
Baltimore
03.2016 - 05.2018
- Navigated city routes efficiently to ensure timely passenger pickups.
- Provided excellent customer service while maintaining a friendly atmosphere.
- Managed passenger interactions to create positive ride experiences and foster customer loyalty.
- Ensured compliance with local traffic laws and Uber safety guidelines.
- Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
- Monitored vehicle performance and reported maintenance needs to ensure safe and reliable transportation.
- Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
- Performed pre-trip inspection checks and reported problems to supervisor.
- Monitored road conditions during trips to assess necessary adjustments for weather or traffic delays.
- Adhered to company policies and procedures related to safety and security standards.
Supervisor/ Safety Coach/ Transportation
Mercedes Benz
09.2015 - 01.2017
- Directed and supervised team of 15 employees, ensuring adherence to operational protocols.
- Trained team members on safety protocols and operational procedures.
- Trained new employees on safety procedures, contributing to a safer work environment.
- Communicated safety standards and procedures to ensure compliance in daily workflow.
- Supervised daily operations of production line at luxury automotive manufacturer.
Customer Service Production
Washington Diamonds
09.2014 - 07.2015
- Developed order specifications with clients, prepared project plans, estimated lead times, placed orders for graphics with pre-approved vendors, and entered sales in order entry system.
- Managing customer projects from developments through final shipment and installation.
- Coordinated with team members to meet project objectives and deadlines, fostering clear communication and collaboration.
- Collaborated with diverse group of coworkers to resolve issues related to products and services, ensuring alignment with team goals.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
- Utilized various machinery and tools in a safe and efficient manner during production processes.
- Managed inventory and supplies to ensure materials were available when needed.
- Completed day-to-day duties accurately and efficiently.
Education
Certificate of Completion - CDL -A
All-State Career
Baltimore01-2025
Some college -
Sojourner Douglass College
Baltimore, MD01-2004
Diploma -
Harbor City High School
Baltimore, MDSkills
- Delivery driver experience
- Commercial driving
- Van driving
- Driving
- Passenger transport
- Patient transport
- Vehicle inspections
- Safety compliance
- Transportation management
- DOT (Department of Transportation) regulations
- Transportation safety regulations
- Load & unload
- Load management
- Route navigation
- Local driving routes
- Safe driving techniques
- Adverse conditions driving
- Driving
- Vehicle maintenance
- Vehicle cleanliness maintenance
- Heavy lifting
- Shipping & receiving
- Cash handling
- Cash register
- Invoice processing
- Stock rotation management
- Clerical experience
- Order Entry
- HIPAA
- Patient confidentiality
- Medical records
- Medical terminology
- Client outreach
- Safety protocols
- Safety handling
- Clear language communication
- Communication skills
- Problem-solving
- Team collaboration
- Conflict resolution
- Time management
- Attention to detail
- Adaptability
- Numeracy
- Basic math
- Fatigue management
- Microsoft Word
- Microsoft Outlook
- Microsoft Access
- Computer operation
- Computer skills
- Mobile devices
- WAN
- Windows
- Driving
- Traffic law adherence
- Freight transportation
- Driver safety training
- Vehicle inspection
- Security
- Writing skills
- Report writing
- Sales
- Delivery driving
- Van driver
- Box truck
- Pickup logistics
- Moving
- Equipment maintenance
- Record keeping
- Safety practices
- Safe work practices
- Clear language communication
- Communication skills
- Problem-solving
- Problem solving
- Record keeping
- Equipment maintenance
- Team collaboration
- Conflict resolution
- Adverse conditions driving
- Clean driving record
- Adaptability
- Pickup logistics
- Traffic law adherence
- Navigation systems
- Safe driving practices
- Passenger transportation
- Loading and unloading
Certification
- Driver's License
- CPR Certification
- CDL A, 02/01/25, 05/31/33, Tanker endorsement
- AED Certification
- CDL BCLP
- DOT Physical Certification
- TWIC Card
- Air Brake Endorsement
- CDL
- Doubles/Triples Endorsement
- Tanker Endorsement
- Certified Property Manager
- Non-CDL Class C
- OSHA 30
- Certified Safety Professional
Timeline
Driver/Warehouse Worker
Music & Arts
02.2025 - 03.2026
Driver
Uber
01.2024 - 08.2026
Energy Program Technician I
Mayor's Office of Children and Family Success
10.2022 - 05.2023
Highway Operation Specialist II
MDTA
05.2022 - 04.2025
Customer Service Rep
Mdot mva
05.2018 - 05.2022
Driver
Transdev
03.2016 - 05.2018
Supervisor/ Safety Coach/ Transportation
Mercedes Benz
09.2015 - 01.2017
Customer Service Production
Washington Diamonds
09.2014 - 07.2015
Certificate of Completion - CDL -A
All-State Career
Some college -
Sojourner Douglass College
Diploma -
Harbor City High School