Tiasha Harris
Morrisville
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
12
12
years of professional experience
Work History
Regional Support Specialist III
Charter Spectrum
06.2019 - 02.2025
- Demonstrated excellent problem-solving skills by devising creative solutions for unique client challenges without sacrificing quality or functionality.
- Managed high-stress situations effectively, maintaining composure under pressure while working towards swift resolutions for clients'' concerns.
- Reduced response times for urgent requests by implementing an effective prioritization system for incoming tickets.
- Enhanced regional support by streamlining communication processes and implementing efficient troubleshooting techniques.
- Improved client satisfaction rates with timely resolution of complex technical problems in a fast-paced environment.
Customer Service Representative
Charter Spectrum
05.2013 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Education
Associate of Applied Science - Business Administration
Strayer University
Morrisville, NC05-2018
Skills
- Remote support
- Problem-solving
- Customer service
- Time management
- Multitasking Abilities
- Excellent communication
Timeline
Regional Support Specialist III
Charter Spectrum
06.2019 - 02.2025
Customer Service Representative
Charter Spectrum
05.2013 - 06.2019
Associate of Applied Science - Business Administration
Strayer University
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