Tiara Fetherson
Charlotte
Summary
Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Results-driven business owner with forward-thinking approach centered on company success and competitive growth. Demonstrated record of success in building successful teams and managing profitable operations.
Overview
11
11
years of professional experience
Work History
Owner/Operator Truck Driver
G Haul Logistics LLC
02.2022 - Current
- Operated with safety and skill to avoid accidents and delays.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Clearly communicated with dispatchers to give updated information on estimated times of arrival and latest road conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
Owner/Licensed Cosmetologist
Elite Aesthetics Beauty Bar
02.2022 - Current
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Trained and motivated employees to perform daily business functions.
- Consulted with customers to assess needs and propose optimal solutions.
- Put together realistic budgets based upon costs and fees for successfully operating business.
- Oversaw business budget planning and administration, accounting functions, purchasing and bi-weekly payroll to handle financial needs.
- Devised and deployed sales and marketing tactics to drive strategic growth and support achievement of revenue goals.
- Capitalized on social media platforms to increase market awareness and recruit sales agents.
- Kept all building areas and equipment functional and well-organized to promote business performance.
- Optimized team hiring, training and performance.
- Founded and managed spa and salon business, growing revenue to over $100,000 in first year.
- Performed statistical analyses to gather data for operational and forecast team needs
- Managed day-to-day business operations
- Enhanced operational efficiency and productivity by managing budgets, accounts and costs
- Conducted target market research to discover customer needs and analyze competitor trends
- Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures
- Created and monitored promotional approaches to increase sales and profit levels
Volunteer
Winston-Salem State Univeristy Writing Center
08.2019 - Current
- Volunteered with groups and organizations to help make measurable differences for program recipients.
- Greeted visitors and answered questions about program, requirements and opportunities.
- Helped program leaders with administrative support duties.
- Responded to questions from customers and community members.
Owner/Licensed Cosmetologist
Sassy Doll Beauty Bar
07.2016 - 03.2023
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Processed payments, entering sales in register for prompt customer service.
- Assessed customer hair texture, treatment history and desired outcome to determine services required.
- Recorded notes for future reference about customer preferences and services delivered.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Attended regular trainings and workshops to maintain cosmetology license and stay current on technique and skills.
- Maintained client treatment records and designed long-term care programs for return customers.
- Spoke with clients regarding health history, expectations, services and procedures for safety and customer satisfaction.
Volunteer
Hello Gorgeous
04.2019 - 01.2021
- Engaged in community outreach to support program mission.
- Adhered to organization procedures and instructions to maintain safety for program participants and other workers.
- Used strong interpersonal communication skills to convey information to others.
- Assisted with special events and programs.
- Maintained clean facilities to better serve program needs.
Beauty Salon Manager
Oooh La La Salon
11.2012 - 07.2016
- Oversaw salon employee performance, facility cleanliness and sales.
- Worked to continuously increase salon business through effective sales, service and operations policies.
- Controlled inventory by tracking expenses, purchases and shelf stock.
- Built business through commitment to excellent customer service, resulting in customer loyalty and retention.
- Maintained general appointment calendar and set shift schedules.
- Maximized business efficiency by completing thorough and accurate daily management tasks such as overseeing registers, organizing inventory and delegating tasks.
- Coached and trained employees to optimize performance and achieve demanding business objectives.
- Grew customer numbers and boosted loyalty with strategic engagement and marketing strategies.
Airline Reservation Agent
American Airlines
06.2014 - 05.2015
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Informed clients of essential travel information, such as travel times, transportation connections, medical and visa requirements to facilitate quality service.
Education
Master of Science - Marriage And Family Therapy
Capella University
Minneapolis, MN01.2025
Bachelor of Science - Healthcare Management
Winston-Salem State University
Winston-Salem, NC07.2015
Licensed Cosmetologist Program - Cosmetology
Empire Beauty School
Pineville, NC07.2012
Skills
- Service Promotions
- New Technique Development
- Information Updates
- Risk Mitigation and Management
- Public Speaking
- Budgeting and Cost Control
- Staff Management
- Leadership and People Development
- Process Improvement
- Change and Growth Management
- Executive Leadership
Timeline
Owner/Operator Truck Driver
G Haul Logistics LLC
02.2022 - Current
Owner/Licensed Cosmetologist
Elite Aesthetics Beauty Bar
02.2022 - Current
Volunteer
Winston-Salem State Univeristy Writing Center
08.2019 - Current
Volunteer
Hello Gorgeous
04.2019 - 01.2021
Owner/Licensed Cosmetologist
Sassy Doll Beauty Bar
07.2016 - 03.2023
Airline Reservation Agent
American Airlines
06.2014 - 05.2015
Beauty Salon Manager
Oooh La La Salon
11.2012 - 07.2016
Master of Science - Marriage And Family Therapy
Capella University
Bachelor of Science - Healthcare Management
Winston-Salem State University
Licensed Cosmetologist Program - Cosmetology
Empire Beauty School
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