Tiara Davis
Wilson
Summary
Dynamic professional with extensive experience at Raytheon Technology, excelling in operations management and client relationship management. Proven track record in enhancing team productivity and fostering customer loyalty through effective communication and staff training. Recognized for building strong client connections and implementing efficient project management practices.
Overview
19
19
years of professional experience
Work History
Lead Associate
Raytheon Technology
07.2020 - 04.2024
- Enhanced client satisfaction with effective communication, regular progress updates, and prompt resolution of concerns.
- Evaluated team member performance regularly, providing constructive feedback for continuous improvement.
- Led cross-functional teams for successful project completion, ensuring timely delivery and high-quality results.
- Improved team productivity by streamlining workflow processes and implementing efficient project management practices.
- Developed comprehensive training materials to onboard new team members quickly and efficiently.
- Built strong relationships with customers through positive attitude and attentive response.
- Built strong relationships with clients through exceptional customer service skills which led to repeat business opportunities over time periods measured in years not months or weeks alone.
- Increased employee retention by fostering a positive work environment and recognizing outstanding performance.
- Maintained team flexibility and embraced change to adapt within dynamic markets.
- Coordinated weekly meetings for internal and external groups.
Customer Service Representative
West Corp
02.2013 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
Office Assistant
Food Lion
08.2005 - 03.2011
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Expedited document processing with accurate data entry and timely filing.
- Achieved high levels of accuracy in data entry tasks while adhering to strict deadlines.
- Strengthened office organization by implementing new filing systems and digital record-keeping practices.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
- Improved data accuracy, entering and updating records in database with keen eye for detail.
Education
Beddingfield High School
4510 Old Stantonsburg Road06.2005
Skills
- Operations management
- Employee supervision
- Client relationship management
- Staff training
- Customer service
- Reliability
- Telephone and email etiquette
- Active listening
- Effective communication
Timeline
Lead Associate
Raytheon Technology
07.2020 - 04.2024
Customer Service Representative
West Corp
02.2013 - 08.2019
Office Assistant
Food Lion
08.2005 - 03.2011
Beddingfield High School
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