Tianna Ferguson

A dedicated and motivated Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management. Professional with extensive experience in Business Development and Sales and a proven strength in helping organizations establish critical goals while driving profitable business growth. A natural leader, skilled in building strong professional relationships with key internal and external stakeholders at all organizational levels. Has meticulous attention to detail and maintains flexibility to adapt to various situations while balancing multiple competing tasks and projects at one given time. Has above-average communication skills and a strong customer focus which has directly contributed to ongoing personal and professional achievements. Excellent technical skills with high proficiency levels in Microsoft Office Suite, fluency in English and French and strong working knowledge of Spanish. Overall, brings a solid work ethic, defined by exceptional integrity and authenticity.

• Drove profitable growth by developing and maintaining solid professional relationships with potential and existing clients through establishing high levels of trust and implementing initiatives that ensured alignment between customer needs and corporate objectives.
• Took on various assignments that required international travel, leveraging excellent critical thinking and strategic planning to source and onboard new clients.
• Played a key role with payments clients; recognized as the only person internally who could work with these customers to determine the flow of payments to automate their process by combining various currencies, which ultimately streamlined the process and saved them money.
• Identified and presented new business opportunities to clients, strategizing with them against market volatility and implementing effective revenue-generating solutions.
• Managed a book of business at Cambridge Global Payments worth over $150K; working primarily in European and US Markets to source and onboard new clients.
• Designed, implemented, and led the National Training Program for Assistant Managers and Sales Staff with La Senza, successfully launching various new locations throughout the GTA.
• Oversaw complete cycle recruitment initiatives, developing detailed job descriptions, conducting interviews, and making the final hiring decisions upon determining the best fit.
• Maintained a solid working knowledge of various internal HR functions and educated staff on critical components, such as policies and procedures, benefits programs, and collective agreements.
• Spearheaded various special training initiatives including, but not limited to, developing and facilitating Customer Service Seminars and coordinating individual employee training development, resulting in increased product knowledge within the sales team.
• Performed and supported regular program audits and quality assurance reviews to meet KPIs and client expectations.
• Played a key role as part of a team that Implemented and mentored The Shoe Company managers across Canada through a Dayforce scheduling upgrade to maximize profitability and sales.
• Conducted ongoing evaluation of internal administrative practices, clearly identifying inefficiencies and recommending and implementing process improvements to ensure ongoing efficiency and success.
• Evaluated staff performance, identifying Key Performance Indicators (KPIs) to recognize and reward top performers and ensure excellent service delivery.
• Coached staff members in responding effectively to customer inquiries, ensuring that any issues were resolved diplomatically and in a timely manner to ensure service excellence.
• Skilled at building community support, key coalitions, and strategic interagency partnerships. Backed by strengths in program, personnel, and case management.
• Maintains a patient-centric approach to all decisions and activities related to their assigned Patient Support Program.
• Collaborated with school administrators and teachers to create plans that addressed aggressive behaviours in children.
• Develops business cases that deliver prompt, cost-effective, creative solutions to the client and McKesson.
• Serves as the primary point of contact for internal/external partners to address and resolve any program-specific inquiries.
• Demonstrates strong presentation skills and has the public speaking ability to present complex data to customer groups during quarterly business meetings and for all Ad hoc requests.

• Manager of the Year, 2001
• North American Top Sales Increase Achiever, 2001
• Productivity Award, 2001 & 2002
• People Driven Award, 2001

• USATF Official