TiAndra Johnson
Charlotte
Summary
Energetic, and dedicated Medical Assistant graduate with hands-on externship experience in a busy setting. Strong interpersonal skills and proficient in taking patient vitals and managing front-desk scheduling. Eager to bring a strong foundational knowledge of medical terminology, HIPAA compliance, and a calm, reassuring patient demeanor to a growing clinical team.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Iqor
Charlotte, NC
06.2025 - Current
- Assisted customers with inquiries, providing accurate information and timely solutions.
- Processed customer transactions efficiently using CRM software.
- Resolved complaints by identifying root causes and implementing effective solutions.
- Maintained up-to-date knowledge of products and services to enhance customer experience.
- Provided exceptional customer support through effective communication and problem-solving skills.
- Assisted customers with account inquiries, billing issues, and service-related questions.
- Utilized call center software to document interactions and track customer feedback accurately.
Store Manager
Family Dollar
Charlotte, NC
04.2021 - 02.2025
- Led store operations to enhance customer satisfaction and drive sales growth.
- Managed inventory levels, ensuring optimal stock availability and minimizing shrinkage.
- Developed staff training programs to improve service quality and operational efficiency.
- Implemented visual merchandising strategies to elevate product presentation and appeal.
- Facilitated team meetings to communicate goals, motivate staff, and encourage collaboration.
- Resolved customer complaints promptly, maintaining high service standards and loyalty retention.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Assisted with hiring, training and mentoring new staff members.
Emergency Dispatcher
OnStar
Charlotte, NC
04.2022 - 01.2023
- Coordinated emergency response efforts through effective communication with first responders and clients.
- Monitored real-time vehicle data to assess incidents and dispatch appropriate assistance.
- Utilized advanced mapping software to optimize routing for emergency vehicles.
- Trained new team members on protocols and system usage for efficient dispatch operations.
- Developed standard operating procedures to enhance response times and service quality.
- Analyzed incident reports to identify trends and improve operational efficiency.
- Led team meetings to review performance metrics and implement process improvements.
- Ensured compliance with regulatory guidelines while maintaining high standards of customer service.
- Improved response times by prioritizing and efficiently managing emergency calls.
- Maintained accurate records of dispatched calls and their outcomes, ensuring thorough documentation for future reference.
Medical Assistant
Jessup Foot & Ankle Specialist
Huntersville, NC
06.2018 - 06.2019
- Assisted in patient intake and appointment scheduling, ensuring efficient office operations.
- Conducted preliminary patient assessments, documenting medical histories and vital signs accurately.
- Supported physicians during examinations and procedures, maintaining a sterile environment and necessary supplies.
- Managed electronic health records system for accurate patient documentation and data retrieval.
- Collaborated with healthcare team members to improve patient flow and service delivery efficiency.
- Implemented office protocols that increased overall operational efficiency within the practice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
Housekeeper
Integrity Services
Charlotte, NC
07.2013 - 12.2016
- Ensured cleanliness and sanitation of all assigned areas, adhering to established protocols.
- Trained new staff on effective cleaning techniques and safety procedures.
- Implemented efficient inventory management for cleaning supplies, reducing waste.
- Conducted regular inspections to maintain high standards of cleanliness and hygiene.
- Developed and executed detailed cleaning schedules to optimize workflow and productivity.
- Collaborated with management to improve cleaning processes, enhancing overall service quality.
- Provided exceptional customer service by addressing guest inquiries and concerns promptly.
- Assisted in developing training materials for new housekeeping staff, streamlining onboarding process.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Education
Medical Assitant - Medical Assistant
Brightwood College
Charlotte, NC07-2018
High School Diploma -
West Charlotte Senior High School
Charlotte, NC06-2012
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- Vital signs monitoring
- EMR / EHR
- Direct patient care
- Clinical documentation
- Data entry
- Phlebotomy
- Reliable team player
- Compassionate
- CPR
- Immunization administration
Timeline
Customer Service Representative
Iqor
06.2025 - Current
Emergency Dispatcher
OnStar
04.2022 - 01.2023
Store Manager
Family Dollar
04.2021 - 02.2025
Medical Assistant
Jessup Foot & Ankle Specialist
06.2018 - 06.2019
Housekeeper
Integrity Services
07.2013 - 12.2016
Medical Assitant - Medical Assistant
Brightwood College
High School Diploma -
West Charlotte Senior High School