TiAndra Johnson
Charlotte
Summary
Energetic and dedicated Medical Assistant with strong interpersonal skills, pharmaceutical background, customer service, and clinical training and education. Healthcare professional seeking the opportunity to provide exceptional patient care while growing in the medical field.
Seasoned professional in general and operations management with comprehensive experience leading teams, optimizing processes, and implementing cost-effective strategies. Skilled in strategic planning, staff development, and operational efficiency, consistently improving workflow and reducing costs. Proven track record of enhancing overall business performance through effective leadership and innovative problem-solving.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Store Manager
Family Dollar
Charlotte
04.2021 - 02.2025
- Implemented successful business strategies to increase revenue and target new markets.
- Trained and mentored associates to teach daily tasks and procedures.
- Planned special promotions or discounts based on market trends.
- Created weekly work schedules for store personnel.
- Established customer service standards and monitored staff compliance.
- Assessed operational efficiency of the store's departments.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Performed regular price checks to ensure competitive pricing.
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and placed orders to restock shelves.
- Prepared staff work schedules and assigned team members to specific duties.
- Updated POS system with new products and promotional offers.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Updated and maintained store signage and displays.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Resolved customer complaints in a timely manner.
- Monitored employee performance and identified performance gaps for corrective action.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Medical Assistant
Jessup Foot & Ankle Specialist
Huntersville
06.2018 - 12.2018
- Checked patients in/out, registered patients and verified medical insurance
- Obtained patient vital signs, medical history, and chief complaints
- Scheduled patient appointments and followed up with patients to remind them of their appointments
- Ran DEA reports for NC/SC for the providers and maintained medical records
- Answered multi-line phone system, and ascertained the nature of each call
- Processed super bills and collected patient co-payments
- Called in prescription refills and maintained EMR (Electronic Medical Record)
- Prepared patients for medical examinations and assisted physician during medical examinations
- Collected blood and urine specimens, and processed patient specimens before and after collection
- Exercised all laboratory safety precautions and adhere to lab procedures
- Stocked and monitor department supplies inventory
Sales Associate
The Children’s Place
Charlotte
07.2017 - 09.2017
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
Housekeeper
Integrity Services
Charlotte
07.2013 - 12.2016
- Inspect public areas, and grounds for cleanliness and appearance
- Inspect work performed to ensure that it meets specifications and established standards
- Perform or assist with cleaning duties as necessary
- Check and maintain equipment to ensure that it is in working order
- Service, clean, or supply restrooms
- Gather and empty trash
- Clean building floors by sweeping, mopping, scrubbing, or vacuuming
- Follow procedures for the use of chemical cleaners and power equipment to prevent damage to floors and fixtures
- Clean laboratory equipment, such as glassware or metal instruments, using solvents, brushes, rags, or power cleaning equipment
- Clean windows, glass partitions, or mirrors, using soapy water or other cleaners, sponges, or squeegees
- Dust furniture, walls, machines, or equipment
- Clean and polish furniture and fixtures
Sales Associate
Old Navy
Charlotte
05.2016 - 09.2016
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Assist customers by providing information and resolving their complaints
- Greet customers entering establishments
- Answer customers' questions, and provide information on procedures or policies
Barista
Starbucks
Charlotte
10.2014 - 02.2015
- Check temperatures of freezers, refrigerators, or heating equipment to ensure proper functioning
- Clean service or seating areas
- Prepare or serve hot or cold beverages, such as coffee, espresso drinks, blended coffees, or teas
- Prepare or serve menu items, such as sandwiches or salads
- Provide customers with product details, such as coffee blend or preparation descriptions
- Receive and process customer payments
- Set up or restock product displays
- Take customer orders and convey them to other employees for preparation
- Wrap, label, or date food items for sale
- Clean or sanitize work areas, utensils, or equipment
- Serve prepared foods, such as muffins, biscotti, or bagels
- Weigh, grind, or pack coffee beans for customers
Education
High School Diploma -
West Charlotte Senior High School
Medical Assistant Diploma -
Brightwood College-Charlotte
Associate of Applied Science - Forensic Science
Gaston College
Dallas, NCSkills
- Assisting physician with minor office procedures
- Taking chief complaints
- Injections
- Venipuncture
- Blood draws
- Explaining treatment procedures
- Medications
- Diets
- Physician’s instructions
- Wound care
- Blood typing
- Calling in prescription refills
- Operate x-ray
- Electrocardiogram (EKG)
- Snellen chart
- Sterile tray prep
- Vital signs
- Medical charting
- Microsoft Office Suite
- Understanding of medical office practice and procedures
- Working with electronic medical records
- Insurance verifications
- Answering multi-line phones
- Collection of patient co-pays
- Urine specimen collection
- Inventory management
- Employee training
- Sales reporting
- Customer service
- Staff scheduling
- Visual merchandising
- Project management
- Loss prevention
- Team building
- Conflict resolution
- Promotional planning
- Operational efficiency
- Financial analysis
- Performance evaluation
- Store merchandising
- Store opening and closing procedures
- Financial operations management
- Report generation
- Delegating work
- Sales professional
- Work Planning and Prioritization
- Employee terminations
- Customer relations
- Customer response
- Employee scheduling
- Retail merchandise quality standards
- Operations management
- Shift checklists
- Product merchandising
- Culture development
- Customer service management
- Goals and performance
- Staff supervision
- Loss prevention procedures
- Cash management
- Store displays
- Policies and procedures
- Payroll management
- POS systems
- Bank deposit procedures
Certification
CPR and First Aid Certified, AHS (American Heart Association)
Timeline
Store Manager
Family Dollar
04.2021 - 02.2025
Medical Assistant
Jessup Foot & Ankle Specialist
06.2018 - 12.2018
Sales Associate
The Children’s Place
07.2017 - 09.2017
Sales Associate
Old Navy
05.2016 - 09.2016
Barista
Starbucks
10.2014 - 02.2015
Housekeeper
Integrity Services
07.2013 - 12.2016
High School Diploma -
West Charlotte Senior High School
Medical Assistant Diploma -
Brightwood College-Charlotte
Associate of Applied Science - Forensic Science
Gaston College