Tiana Mattocks
Charlotte
Summary
Skilled Telemetry Monitor Technician with comprehensive background in cardiac telemetry monitoring and interpretation. Strong grasp of EKG rhythms and arrhythmia detection, as well as proficiency in patient data documentation and hospital safety protocols. Proven abilities in team collaboration, patient care, and troubleshooting technical issues. Demonstrated impact by maintaining high level of accuracy in readings, contributing to enhanced patient outcomes in previous work settings.
Overview
12
12
years of professional experience
Work History
Telemetry Monitor Technician
Mission Hospital Regional Medical Center
Asheville
02.2023 - 01.2026
- Monitored patient vital signs using telemetry equipment and alert systems.
- Collaborated with nursing staff to communicate critical changes in patient conditions.
- Documented telemetry data accurately for effective patient care management.
Monitor Technician
Novant Healthcare
Asheville
11.2018 - 01.2023
- Monitored patient vital signs using advanced telemetry equipment.
- Collaborated with nursing staff to communicate critical information promptly.
- Assisted in maintaining accurate patient records and documentation processes.
- Educated patients and families on telemetry procedures and equipment use.
- Notified physicians promptly of any change in a patient's condition or status.
Healthcare Customer Service Representative
Iqor
Asheville
09.2013 - 12.2018
- Assisted customers with inquiries regarding healthcare services and benefits.
- Managed incoming calls and provided accurate information to clients.
- Resolved customer complaints through effective communication and problem-solving.
- Documented customer interactions in the case management system accurately.
Education
University of North Carolina At Chapel Hill
Chapel Hill, NCSkills
- Telemetry monitoring
- Vital signs interpretation
- Electronic health records
- Alarm management
- Patient communication
- Administrative support
- Healthcare compliance
- Patient documentation
- Telemetry equipment operation
- Heart rhythm interpretation
Timeline
Telemetry Monitor Technician
Mission Hospital Regional Medical Center
02.2023 - 01.2026
Monitor Technician
Novant Healthcare
11.2018 - 01.2023
Healthcare Customer Service Representative
Iqor
09.2013 - 12.2018
University of North Carolina At Chapel Hill