Tiana Digsby
Charlotte
Summary
Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Account Manager
Discover Financial
Charlotte, NC
01.2023 - Current
- Managed client accounts, ensuring timely communication and service delivery.
- Developed and maintained strong relationships with key stakeholders to drive engagement.
- Coordinated cross-functional teams to streamline project execution and improve client satisfaction.
- Analyzed account performance data to identify opportunities for growth and retention strategies.
- Resolved customer inquiries and complaints through effective communication and problem-solving techniques.
- Assisted customers with product information, order processing, and service-related questions to enhance satisfaction.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Housekeeper
Crothall Services
Wilmington, DE
09.2019 - 10.2022
- Supervised daily cleaning operations to ensure high standards of cleanliness and hygiene.
- Developed efficient cleaning schedules, optimizing workflow and resource allocation.
- Trained new staff on cleaning protocols, safety measures, and equipment usage.
- Implemented quality control measures to maintain consistent service delivery across facilities.
- Assisted healthcare professionals with patient care, ensuring comfort and safety during daily activities.
- Provided emotional support to patients and families, fostering a compassionate environment.
- Maintained a safe and nurturing environment for children, ensuring compliance with health and safety regulations.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Housekeeper Manager
Atrium Healthcare
Charlotte, NC
07.2014 - 06.2018
- Supervised daily cleaning operations to ensure adherence to health and safety standards.
- Trained and mentored housekeeping staff on best practices and efficient cleaning techniques.
- Implemented inventory management system for cleaning supplies, optimizing resource allocation.
- Developed training materials that improved staff onboarding process and enhanced performance consistency.
- Collaborated with other departments to ensure seamless guest experiences throughout their stay at the property.
- Enhanced guest satisfaction by maintaining a high standard of cleanliness and organization in all areas.
- Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.
- Promoted a safe and clean environment by maintaining strict adherence to infection control protocols and sanitation standards.
Cashier
Bojangles' Restaurants
Charlotte, NC
06.2014 - 09.2015
- Processed customer transactions efficiently using point-of-sale system.
- Ensured accurate cash handling and maintained balanced cash drawer.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Collaborated with team to streamline checkout procedures, improving overall efficiency.
- Trained new staff on operational protocols and customer interaction techniques.
- Maintained cleanliness and organization of work area, ensuring compliance with safety standards.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
Education
High School Diploma -
West Charlotte High
Charlotte, NC06.2013
Skills
- Account management
- Customer service
- Teamwork and collaboration
- Client relations
- Client relationship management
- Customer satisfaction
- Team Training
- Friendly, positive attitude
- Active listening
- Data entry
- Call center experience
- Microsoft Excel
- Microsoft outlook
- Exceptional patient care
- HIPAA compliance
- Problem-solving
Timeline
Account Manager
Discover Financial
01.2023 - Current
Housekeeper
Crothall Services
09.2019 - 10.2022
Housekeeper Manager
Atrium Healthcare
07.2014 - 06.2018
Cashier
Bojangles' Restaurants
06.2014 - 09.2015
High School Diploma -
West Charlotte High