Tia Thomas
Remote Client Services
Wilson
Summary
Remote logistics client service professional with proven ability to manage complex dispatch operations and maintain seamless communication with drivers and clients. Known for strong focus on achieving optimal results and adapting flexibly to changing needs. Key skills include route planning, real-time tracking, and effective problem-solving.
Overview
4
4
years of professional experience
Work History
Remote Freight Dispatcher
TESN Truckins Solutions LLC
12.2021 - Current
- Coordinated effectively between clients, carriers, and internal departments to ensure smooth execution of shipments from pickup to delivery.
- Assisted in the development of departmental budgets by providing accurate forecasts related to staffing needs, equipment requirements, and other resources necessary for successful dispatch operations.
- Enhanced customer satisfaction through proactive communication regarding shipment status and addressing concerns promptly.
- Reduced delivery times with strategic route planning, considering factors such as traffic, weather, and driver availability.
- Expedited critical shipments by prioritizing tasks according to urgency levels while maintaining high standards of customer service quality at all times.
Education
High School Diploma -
James B. Hunt High School
WilsonSkills
Route Planning
Real-Time Tracking
Problem Solving
Communication Skills
Freight Rate Negotiation
Stress Tolerance
Record Keeping
Critical Decision-Making
Load Management Proficiency
Deadline Management
Timeline
Remote Freight Dispatcher
TESN Truckins Solutions LLC
12.2021 - Current
High School Diploma -
James B. Hunt High School