Thuy Carroll
WILSON
Summary
Dependable Customer Service Professional experienced in hospitality and personal care. Achieved high standards through teamwork, attention to detail, and effective problem-solving in fast-paced settings. Focused on leveraging interpersonal skills and time management to meet professional challenges and contribute to team goals.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Hepa Filter
Mann & Hummel
Wilson, NC
10.2022 - 05.2026
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
Manicurist and Pedicurist
US Nails
Wilson, NC
03.2017 - 08.2022
- Performed manicures and pedicures with precise nail shaping, cuticle care, and polish application.
- Consulted clients on nail care preferences, service options, and aftercare recommendations.
- Identified nail and skin concerns, adjusting treatments to support client comfort and condition.
- Sanitized tools, workstations, and foot basins to maintain strict hygiene and safety standards.
- Applied acrylic, gel, and polish services with consistent finish and durable results.
- Resolved client service concerns professionally, ensuring satisfaction and repeat business.
- Educated clients on nail care best practices, resulting in healthier nails and fewer complaints.
- Maintained a clean and sanitary work environment, ensuring the health and safety of clients.
- Increased repeat business by building strong relationships with clients and consistently delivering exceptional service.
Hospitality Worker
Chipotle Mexican Grill
Wilson, NC
05.2019 - 05.2022
- Coordinated front-of-house operations to keep service moving during peak meal periods.
- Trained new crew members on guest service, line flow, and food safety standards.
- Delivered accurate cashier support using POS systems and payment handling procedures.
- Maintained clean service areas, sanitized equipment, and followed strict safety protocols.
- Resolved guest concerns quickly to preserve positive dining experiences and brand standards.
- Assisted with digital order fulfillment, ensuring correct items and timely handoff.
- Replenished ingredients and supplies to support steady line performance and product availability.
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organized work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
Education
High School Diploma -
Northern Nash High School
Rocky Mount, NC06-1993
Skills
- Customer engagement
- Problem-solving
- Attention to detail
- Time management
- Organizational skills
- Teamwork and collaboration
- Multitasking
- Flexible and adaptable
- Dependable and responsible
- Dependable and responsible
- Excellent communication
- Verbal communication
- Crisis management
- Decision-making
- Critical thinking
- Quality assurance
- Friendly, positive attitude
- Verbal communication
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Hepa Filter
Mann & Hummel
10.2022 - 05.2026
Hospitality Worker
Chipotle Mexican Grill
05.2019 - 05.2022
Manicurist and Pedicurist
US Nails
03.2017 - 08.2022
High School Diploma -
Northern Nash High School