Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thu Ksor

—
Charlotte

Summary

Dynamic and results-oriented professional with extensive experience in customer service and merchandise management, notably at Hobby Lobby. Excelled in building customer relationships and leveraging organizational and verbal communication skills to enhance team performance and store efficiency. Proven track record in improving customer satisfaction and handling cash with integrity.

Overview

4
4
years of professional experience
4
4
years of post-secondary education

Work History

Sales Associate

Hobby Lobby
11.2024 - 01.2025
  • Built relationships with customers to encourage repeat business.
  • Solved customer challenges by offering relevant products and services.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Merchandise Warehouse Associate

Paradies Lagardere
07.2024 - 11.2024
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Assisted in receiving, stocking and distribution of merchandise.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assisted with visual merchandising efforts during seasonal changeovers, creating fresh new looks that attracted customers'' attention.

Receptionist

Jolie Boutique
05.2022 - 06.2022
  • Answered central telephone system and directed calls accordingly.
  • Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
  • Provided callers with address, directions, company website and related information.

Hostess

Cracker Barrell Old Country Store
11.2020 - 11.2020
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
  • Used cash registers and credit card machines to cash out customers.

Education

Harding University High School
Charlotte, NC
08.2018 - 06.2022

Skills

  • Organization
  • Scheduling
  • Sorting and labeling
  • Verbal and written communication
  • Merchandising understanding
  • Cash Handling

Timeline

Sales Associate

Hobby Lobby
11.2024 - 01.2025

Merchandise Warehouse Associate

Paradies Lagardere
07.2024 - 11.2024

Receptionist

Jolie Boutique
05.2022 - 06.2022

Hostess

Cracker Barrell Old Country Store
11.2020 - 11.2020

Harding University High School
08.2018 - 06.2022

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