Thorsten Abruzzo
Galena
Summary
Management and sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
35
35
years of professional experience
Work History
Sales Associate
Galahad Marine Sales
06.2023 - Current
- Facilitated customer interactions to understand boating needs and preferences.
- Provided product demonstrations showcasing boat features and benefits to potential buyers.
- Developed tailored sales presentations that addressed client specifications and budget constraints.
- Maintained up-to-date knowledge of industry trends, competitor offerings, and market pricing strategies.
- Collaborated with marketing team to create promotional materials that enhanced product visibility.
Restaurant General Manager
The Kitchen at the Imperial
01.2021 - 06.2023
- Oversaw daily operations, ensuring adherence to company standards and exceptional guest experiences.
- Developed training programs for staff, enhancing service quality and operational efficiency.
- Implemented inventory management system, reducing waste and optimizing stock levels.
- Monitored compliance with health and safety regulations, maintaining a safe work environment for staff and guests.
- Resolved customer complaints promptly, enhancing satisfaction and loyalty through effective problem-solving strategies.
- Carefully interviewed, selected, trained, and supervised staff.
Restaurant Manager
The Kitty Knight House
11.2018 - 12.2020
- Oversaw daily restaurant operations, ensuring compliance with health and safety regulations.
- Trained and mentored staff, enhancing team efficiency and service quality.
- Implemented inventory control measures, reducing waste and optimizing supply management.
- Developed and maintained schedules, ensuring adequate staffing for peak service times.
Combat Medic
US Army
06.1990 - 06.1994
- Administered emergency medical care in high-stress environments, ensuring patient stabilization and transport.
- Conducted thorough patient assessments to identify urgent medical needs in combat scenarios.
- Collaborated with multidisciplinary teams to develop and implement immediate treatment plans for injured personnel.
- Trained and mentored junior medics on advanced life support techniques and battlefield medicine protocols.
- Managed medical supplies inventory, optimizing resource allocation for operational readiness during missions.
- Led training exercises simulating combat conditions to improve team proficiency in emergency medical response strategies.
Education
High School Diploma -
Riverhead High School
Riverhead, NY06-1988
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Excellent people skills
- Exceptional customer service
- Product sales
- Customer needs assessment
- Upselling
Languages
German
Limited Working
Timeline
Sales Associate
Galahad Marine Sales
06.2023 - Current
Restaurant General Manager
The Kitchen at the Imperial
01.2021 - 06.2023
Restaurant Manager
The Kitty Knight House
11.2018 - 12.2020
Combat Medic
US Army
06.1990 - 06.1994
High School Diploma -
Riverhead High School
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