Thomas R Hollifield
Franklin
Summary
Results-driven Asset Protection Operations Coach with proven expertise in training, process improvement, and cross-functional team coordination. Committed to enhancing operational efficiency and delivering exceptional customer service.
Dynamic professional with a strong background in asset protection and team leadership. Known for developing training programs and implementing process improvements that drive productivity and foster associate growth. Aiming to leverage expertise to enhance operational performance.
Detail-oriented operations coach specializing in team training and asset protection strategies. Recognized for effective collaboration and continuous improvement initiatives, ready to support organizational goals through enhanced operational efficiency.
Overview
9
9
years of professional experience
Work History
Asset Protection Operations Coach
Walmart
Waynesville, NC
08.2022 - Current
- Trained associates on best practices for operational efficiency and customer service excellence.
- Developed and implemented process improvements to enhance workflow and productivity across departments.
- Conducted performance evaluations, providing actionable feedback to foster associate development and growth.
- Collaborated with management to identify training needs and create targeted development programs for staff.
- Analyzed operational metrics to assess team performance, driving continuous improvement initiatives.
- Supported inventory management processes, ensuring accuracy in stock levels and minimizing discrepancies.
- Developed and implemented loss prevention strategies to minimize inventory shrinkage.
- Conducted comprehensive audits to assess compliance with safety and security protocols.
- Trained staff on asset protection policies and effective surveillance techniques.
- Collaborated with law enforcement to investigate theft incidents and recover stolen assets.
- Analyzed data trends to identify potential risks and improve operational efficiency.
- Monitored surveillance systems to detect suspicious activities and prevent losses.
- Managed a team of security personnel, providing guidance and support to ensure consistent performance across all shifts.
- Maintained detailed records of all incidents involving theft or loss, using this information to inform future decision-making around risk mitigation strategies.
Food and Consumables Team Lead
Walmart
Franklin, NC
06.2022 - 08.2022
- Led team in executing daily operational tasks, ensuring efficiency and adherence to company policies.
- Developed training programs for new associates, enhancing onboarding experience and job readiness.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Coordinated with management to implement merchandising strategies that increased customer engagement.
Front End Team Lead
Walmart
Franklin, NC
10.2020 - 06.2022
- Led front-end development teams to enhance user experience and interface design.
- Collaborated with cross-functional teams to define project requirements and deliverables.
- Mentored junior developers, fostering skill growth and knowledge sharing within the team.
- Implemented best practices in coding and design for improved efficiency and maintainability.
Cashier
Walmart
Franklin, NC
06.2017 - 10.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash register balances throughout shifts.
- Assisted customers with product inquiries and store navigation.
- Trained new cashiers on operational procedures and customer service standards.
- Implemented strategies to enhance checkout speed and customer satisfaction.
- Resolved customer complaints promptly, fostering positive shopping experiences.
Education
High School Diploma -
Franklin High School
Franklin, NCSkills
- Operational excellence
- Business process improvement
- Cross-functional team coordination
- Production scheduling
- Operations management
- Workforce planning
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Decision-making
- Relationship building
Timeline
Asset Protection Operations Coach
Walmart
08.2022 - Current
Food and Consumables Team Lead
Walmart
06.2022 - 08.2022
Front End Team Lead
Walmart
10.2020 - 06.2022
Cashier
Walmart
06.2017 - 10.2020
High School Diploma -
Franklin High School