Thomas Perez
Charlotte,NC
Summary
Experienced in navigating complex routes and ensuring timely deliveries with strong communication and reliability. Skilled in adapting to dynamic schedules and maintaining high customer satisfaction. Proven leader in driving operational excellence and fostering team collaboration. Expertise in strategic planning, problem-solving, and optimizing processes for business growth. Adept at managing client communications, scheduling, and delivering exceptional service in various industries, including roofing and hospitality. Recognized for negotiation skills, customer relationship management, and team leadership.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Amazon Flex Driver
Amazon
06.2024 - Current
- Handled packages carefully, minimizing damage or loss during transit
- Maintained compliance with company policies and Flex Driver standards.
- Enhanced customer satisfaction with timely deliveries and accurate handling.
- Conducted vehicle inspections and monitored inventory to ensure safe, efficient deliveries.
- Optimized routes and maintained schedules for better efficiency.
- Provided excellent customer service, addressed concerns promptly, and kept vehicles clean and safe.
- Adapted to changing routes, maintained accurate delivery records, and ensured on-time deliveries in all weather conditions.
- Prioritized urgent requests and maximized deliveries per shift, following traffic laws and safety regulations.
Appointment Setter
Hawx Smart Pest Control
09.2024 - 02.2025
- Scheduled appointments with salespeople and potential customers, providing information on promotions to generate interest.
- Managed daily call quotas while maintaining service quality.
- Screened and followed up with clients, ensuring effective communication and reducing cancellations. Acted as the first point of contact, offering product knowledge and securing meetings.
- Maintained accurate records, updated databases, and provided feedback to management.
- Demonstrated strong multitasking skills, managing multiple calendars and contributing to increased sales revenue.
Roofing Salesperson/Roofing Specialist
Majestic Roofing
07.2023 - 09.2024
- Increased customer satisfaction by providing detailed consultations and accurate estimates.
- Conducted follow-ups to gather feedback and ensure satisfaction.
- Managed multiple projects while adhering to deadlines and quality standards.
- Boosted sales by tailoring presentations, utilizing advanced negotiation tactics, and exceeding quotas.
- Maintained detailed records and improved organization.
- Expanded the company’s market reach through networking and community involvement.
- Delivered high-quality roofing solutions, generated new business, and educated clients on product benefits.
- Streamlined project management processes and collaborated effectively with team members.
- Built strong customer relationships, ensuring long-term business growth and trust.
General Manager & Bar Manager
La Unica Charlotte
01.2021 - 07.2023
- Developed strategies to boost sales and profitability, managed budgets, and led employee training, reviews, and schedules.
- Enhanced efficiency by mentoring staff on management practices and technology.
- Built strong relationships with customers, suppliers, and vendors.
- Oversaw financial performance, budgeting, and forecasting for long-term growth.
- Fostered a positive work environment, increasing employee satisfaction and loyalty.
- Streamlined operations, improved company efficiency, and drove business growth through strategic planning and effective policy implementation.
Bar Manager
Bocao Sushi
01.2018 - 12.2020
- Created Bocao Sushi's first cocktail menu, still partially used today.
- Managed cash register, prepared reports, and ensured smooth operations.
- Trained staff, resolved issues, and maintained stocked inventory.
- Adhered to alcohol service laws and crafted seasonal drink specials.
- Enhanced customer service rankings and fostered a loyal customer base.
- Oversaw bar maintenance, ensuring a clean, safe environment.
- Developed supplier relationships and increased revenue through marketing and promotional events.
Education
Business Administration
Mitchell Community College
Statesville, NC05.2013
High School Diploma -
West Iredell High School
Statesville, NC05.2010
Skills
- Vendor Partnerships
- Excellent bartending skills
- Strong communication skills
- Route planning expertise
- Punctual and reliable
- Telephone etiquette
- Salesforce CRM
- High-volume call environments
- Flexible schedule
- Computer skills
- Team player
- Efficient multi-tasker
- Training and coaching
- Effective leader
- Staff management
- Inventory control
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 20+ staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervision - Supervised sales team to monitor sales activity and goal achievement.
- Business Development: - Spearheaded acquisition of two competitor companies. Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 20+%.
- Improved team productivity with morale-boosting incentives.
Certification
Serve Safe Certified
Bartending Certified
Foodservice Management Professional (FMP) - National Restaurant Association.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Appointment Setter
Hawx Smart Pest Control
09.2024 - 02.2025
Amazon Flex Driver
Amazon
06.2024 - Current
Roofing Salesperson/Roofing Specialist
Majestic Roofing
07.2023 - 09.2024
General Manager & Bar Manager
La Unica Charlotte
01.2021 - 07.2023
Bar Manager
Bocao Sushi
01.2018 - 12.2020
Business Administration
Mitchell Community College
High School Diploma -
West Iredell High School
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