Thomas McGee
Charlotte
Summary
Proven leader and problem-solver with a track record of enhancing customer satisfaction and team productivity at Jets Pizza. Skilled in training, coaching, and maintaining safety protocols. Excels in customer service and creative problem-solving, ensuring optimal performance and efficiency. Demonstrates exceptional delegation capabilities and a focus on achieving tangible results.
Overview
2
2
years of professional experience
Work History
Shift Team Leader
Jets Pizza
12.2023 - 07.2024
- Enhanced customer satisfaction by addressing and resolving issues in a timely manner.
- Trained new employees on company policies, procedures, and best practices for optimal performance.
- Collaborated with management to establish goals and objectives for the shift team.
- Delivered consistent results by regularly evaluating team performance and providing constructive feedback.
- Ensured all safety protocols were followed, maintaining a secure environment for both staff and customers.
Maintenance Crew Member
Hope Valley Country Club
08.2022 - 06.2023
- Loaded, unloaded, and moved material to and from storage and production areas.
- Improved equipment efficiency by conducting regular preventive maintenance and repairs.
- Increased team productivity through effective communication and collaboration on maintenance tasks.
- Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
Education
Bachelor of Science - Cyber Security
University of North Carolina At Charlotte
Charlotte, NC05-2028
Skills
- Customer service focus
- Team motivation
- Delegation capabilities
- Training and coaching
Timeline
Shift Team Leader
Jets Pizza
12.2023 - 07.2024
Maintenance Crew Member
Hope Valley Country Club
08.2022 - 06.2023
Bachelor of Science - Cyber Security
University of North Carolina At Charlotte
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