Thomas Matherly
Eden
Summary
Dynamic and results-driven professional with extensive experience as a Fuel Hauler at Pope Transport, excelling in hazardous materials handling and effective communication. Proven track record of achieving daily delivery targets while ensuring safety and compliance, demonstrating strong conflict resolution skills and meticulous record-keeping to enhance customer satisfaction and operational efficiency.
Overview
13
13
years of professional experience
Work History
Fuel Hauler
Pope Transport
03.2021 - Current
- Drove tanker trucks to make deliveries of gasoline, lubricating oil and crude oil to customers.
- Maintained accurate logs and reports regarding on-time delivery of fuel, mileage covered and fuel consumed.
- Operated controls to load tanks at fuel distribution depots.
- Performed regular inspections and reported issues to company mechanics.
- Supported customer service objectives by staying in communicating with dispatch and independently resolving common concerns.
- Followed OSHA and DOT requirements to minimize risks and company liabilities.
- Prevented errors by checking orders, delivery documentation and customer specifications.
- Achieved daily delivery targets with optimized routes and quick turnarounds at delivery locations.
OTR Team Truck Driver
Carolina Southern
09.2019 - 03.2021
- Dropped and hooked trailers and changed configuration of equipment.
- Operated with safety and skill to avoid accidents and delays.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
- Communicated with dispatchers and other office personnel to handle two-way updates and adjust daily schedules.
- Coordinated efficient routes for optimal delivery scheduling and maximum daily performance.
Customer Service Manager
Rockingham Office Machines
01.2012 - 09.2019
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Kept accurate records to document customer service actions and discussions.
- Assisted with pricing questions, inventory availability and changes to existing order and shipping information.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
Associate of Science - Accounting And Finance
Guilford Technical Community College
Jamestown, NC05-2027
Skills
- Quality control analysis
- Emergency response training
- Accurate record keeping
- Hazardous materials handling
- Weight distribution
- Vehicle inspection and maintenance
- Conflict resolution
- Safe driving practices
- Unloading of fuel
- Effective communication skills
- Equipment monitoring
- Scheduling
- Hazardous materials transportation
Timeline
Fuel Hauler
Pope Transport
03.2021 - Current
OTR Team Truck Driver
Carolina Southern
09.2019 - 03.2021
Customer Service Manager
Rockingham Office Machines
01.2012 - 09.2019
Associate of Science - Accounting And Finance
Guilford Technical Community College
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