Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Thomas Mason

13230 Ballantyne Corp. Pl., Charlotte

Summary

Seasoned Funeral Director with a proven track record at Aycock Funeral Home, adept in compassionate communication and regulatory compliance. Excelled in enhancing client satisfaction and operational efficiency, showcasing expertise in funeral planning and empathetic support. Demonstrated leadership in staff training and community outreach, significantly improving service quality and bereavement support.

Funeral service professional with extensive experience in managing funeral arrangements and providing compassionate support to grieving families. Known for strong focus on teamwork and achieving results in sensitive environment. Reliable and adaptable, skilled in grief counseling and logistical planning.

Experienced with coordinating funeral services, ensuring all details are managed with precision. Utilizes strong communication skills to support families through difficult times. Knowledge of grief counseling and ceremony planning critical to delivering exceptional service.

Devoted Funeral Director with extensive experience in industry and talent for consoling bereaved families. Patiently counsels families, as well as clients exploring pre-need future funeral options.

Compassionate and dedicated individual with strong sense of empathy and excellent organizational abilities. Possesses deep understanding of grief counseling principles and proficient in coordinating memorial services and managing administrative tasks. Committed to providing meaningful support and ensuring respectful and comforting experience for families during difficult times.

Organized Licensed Funeral Director with over [Number] years of assisting families with full-service funeral arrangements. Skilled at promoting professionalism and managing [Area of expertise].

Experienced funeral industry professional prepared to guide families through challenging times with empathy and care. Strong focus on team collaboration and achieving results, ensuring seamless operations and compassionate service. Skilled in grief counseling, logistical coordination, and regulatory compliance. Reliable and adaptable, ready to meet changing needs and provide exceptional support.

Skilled Mortician experienced in body handling and preparation. Works closely with family members to carry out last wishes. Detail-oriented, thorough and caring.

Knowledgeable [Job Title] accomplished in planning and executing professional services. Understands needs of loved ones, different types of service plans and government-mandated documentation. Helps families say goodbye with dignity and support.

Overview

30
30
years of professional experience

Work History

Funeral Director

Aycock Funeral Home
01.2017 - 12.2021
  • Assisted in the preparation of bodies for visitation or burial, adhering to strict standards of care.
  • Established trust among clients by consistently delivering exceptional service while maintaining sensitivity towards their needs.
  • Maintained facility cleanliness, ensuring a welcoming environment for grieving families.
  • Displayed highest level of professionalism and sensitivity when dealing with grieving family members.
  • Managed all aspects of funeral arrangements for smooth and efficient service delivery.
  • Arranged funeral/memorial services for grieving families to meet budget and memorialized instructions.
  • Liaised between hospitals, physicians, county coroner and members of clergy to coordinate final arrangements.
  • Served diverse clientele by offering a range of culturally and religiously appropriate services.
  • Discussed pre-arranged funeral options and explained pricing to clients.
  • Increased customer retention, skillfully addressing concerns and resolving conflicts.
  • Upheld legal compliance with local regulations regarding burials, cremations, and embalming practices.
  • Promoted funeral service merchandise such as caskets, urns, outer burial containers and flowers.
  • Improved client satisfaction by providing compassionate and personalized funeral services.
  • Picked up deceased at private homes, hospitals and county morgues.
  • Developed strong relationships within the community through outreach initiatives and networking events.
  • Counseled bereaved individuals, offering emotional support during challenging times.
  • Managed financial transactions and record-keeping with accuracy and confidentiality.
  • Discussed nature of funeral service, disposition of remains and funeral costs with family members.
  • Facilitated pre-planning consultations, guiding clients through complex decision-making processes.
  • Organized staff schedules to ensure adequate coverage during peak hours or high-volume periods.
  • Arranged transportation between sites for remains, mourners, pallbearers and members of clergy.
  • Coordinated transportation logistics for timely arrival of deceased to final resting place.
  • Communicated with insurance companies to secure death benefits for payment of services.
  • Enhanced workplace safety by implementing strict procedures and regular staff training sessions.
  • Negotiated contracts with vendors to secure competitive pricing on funeral products and services.
  • Fostered supportive environment, enhancing team morale and productivity.
  • Developed and implemented staff training programs, elevating level of service and expertise in funeral planning and bereavement support.
  • Trained in green funeral practices, offering environmentally friendly options for clients seeking sustainable end-of-life arrangements.
  • Navigated complex legal processes related to death certificates, permits, and other necessary documentation for each funeral service.
  • Educated clients on available options for burial or cremation, helping them make informed decisions about final arrangements.
  • Enhanced family satisfaction by providing compassionate and personalized funeral services.
  • Oversaw maintenance tasks related to facility upkeep, ensuring a clean and well-presented environment conducive to mourning guests'' comfort.
  • Developed strong relationships with community partners, such as local clergy and vendors, enhancing the overall service experience for clients.
  • Provided grief support and resources for bereaved families during a difficult time, offering empathy and understanding.
  • Increased efficiency in operations by streamlining the embalming process and coordinating with various departments.
  • Organized pre-need arrangements for clients who wished to plan their own funeral services in advance, simplifying future decision-making for their loved ones.
  • Managed all aspects of funeral services, ensuring that each event ran smoothly from start to finish.

Funeral Director

Joseph A. Slinger-Hasgill Funeral Services Inc.
01.2006 - 12.2015
  • Developed relationships with local vendors such as florists, caterers, musicians, and photographers to provide seamless coordination for funeral services.
  • Facilitated viewings and visitations by preparing the deceased''s appearance according to family requests while adhering to safety guidelines.
  • Coordinated logistics for transportation of remains, ensuring timely and respectful transport to the desired destination.
  • Continuously sought opportunities for personal growth within the funeral services industry by attending workshops, conferences, and pursuing further education.
  • Participated in community outreach programs to educate the public about funeral service options and provide support during times of loss.
  • Managed inventory of caskets, urns, flowers, and other merchandise, ensuring availability of high-quality products for grieving families.
  • Contributed to a positive workplace culture by participating in team-building activities, training sessions, and sharing knowledge with colleagues.
  • Organized pre-need contracts for clients who wished to pre-plan their funerals or create specific arrangements ahead of time.
  • Assisted in embalming procedures under supervision to preserve bodies according to industry standards and family wishes.
  • Contributed to a professional team atmosphere by maintaining strong communication with colleagues during all aspects of the funeral process.
  • Worked closely with clergy members to plan and execute religious ceremonies as per family preferences, providing comfort during difficult times.

Assistant Funeral Director

Roy L. Gilmore Funeral Home Inc.
01.1992 - 12.1996
  • Increased customer loyalty through empathetic communication and attention to detail in service arrangements.
  • Enhanced workplace safety by maintaining clean and organized preparation areas, reducing potential hazards.
  • Enhanced team collaboration by actively participating in staff meetings, sharing ideas for improvement or problem-solving strategies when needed.
  • Prepared deceased individuals for viewing or cremation according to family preferences and cultural practices, demonstrating respect and sensitivity throughout the process.

Education

Associate of Science - Science

Nassau Community College
Garden City, NY
09-1995

Skills

  • OSHA regulations
  • Pricing structures
  • Regulatory compliance
  • Compassionate communication
  • Restorative art
  • Office administration
  • Compassionate demeanor
  • Body preparation
  • Professional appearance
  • Funeral planning
  • Cultural sensitivity
  • Sales proficiency
  • Grief counseling
  • Embalming expertise
  • Empathetic
  • Mortuary operations
  • Sales and marketing
  • Staff scheduling

Accomplishments

  • Coordinated and conducted over [Number] military funerals.
  • Conducted [Number] pre-need counseling session each [Time period].
  • Revamped offerings in response to customer feedback, resulting in a [Number]% increase in customer satisfaction ratings.
  • Boosted annual revenue by [Number]% within the first [Number] years as [Job Title].
  • Supervised team of [Number] staff members.
  • Collaborated with team of [Number] in the development of [Project name].

Timeline

Funeral Director

Aycock Funeral Home
01.2017 - 12.2021

Funeral Director

Joseph A. Slinger-Hasgill Funeral Services Inc.
01.2006 - 12.2015

Assistant Funeral Director

Roy L. Gilmore Funeral Home Inc.
01.1992 - 12.1996

Associate of Science - Science

Nassau Community College
Thomas Mason