Thomas Lindner
Eagle Springs
Summary
Dedicated team member with proven skills in customer service, conflict resolution, and reliability. Committed to fostering a safe and welcoming environment while enhancing team performance and exceeding customer expectations.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Front Door Team Member/Loss Prevention
BJ's Wholesale Warehouse
Southern Pines, NC
01.2025 - Current
- Provided excellent customer service by addressing inquiries and resolving issues effectively.
- Participated in regular team meetings to discuss operational improvements and share best practices.
- Assisted in training new employees on store policies and procedures for seamless onboarding.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
- Assisted in the onboarding of new team members by providing guidance, support, and training resources to ensure a smooth transition into the work environment.
- Enhanced store security measures, reducing incidents of theft and loss.
Sales Associate
Lowes Home Improvment
Southern Pines, NC
07.2021 - 01.2025
- Assisted customers in product selection, enhancing overall shopping experience.
- Maintained knowledge of current promotions and product features to drive sales.
- Led team in achieving store goals by implementing effective merchandising strategies.
- Trained new associates on customer service protocols and operational procedures.
- Developed relationships with repeat customers, fostering loyalty and trust in the brand.
- Provided feedback on customer preferences to inform inventory purchasing decisions.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
- Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Coordinated sales promotions and events to drive store traffic and increase sales volume.
- Managed inventory to ensure product availability, contributing to uptick in sales.
- Developed comprehensive product knowledge, enabling effective upselling and cross-selling.
- Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Used in-store system to locate inventory and place special orders for customers.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
Stocking Associate
Petsmart
Southern Pines, NC
01.2021 - 03.2022
- Stocked shelves efficiently to maintain organized product displays and optimize customer accessibility.
- Assisted in inventory management by restocking merchandise and verifying stock levels regularly.
- Collaborated with team members to ensure timely execution of daily stocking tasks and store readiness.
- Monitored product expiration dates and removed outdated items to enhance inventory quality and safety.
- Led efforts to maintain a clean and safe work environment, adhering to health guidelines consistently.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Collaborated with team members to maintain a clean, organized work environment.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Answered customer questions and provided detailed product information.
- Greeted customers and directed to requested products.
- Improved customer satisfaction by assisting shoppers in locating desired products quickly.
- Maintained proper rotation of perishable items according to expiration dates, reducing waste and ensuring fresh products were available for customers.
- Answered queries and concerns and assisted customers with product selections.
- Stocked designated items on shelves, end caps and displays.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Interacted with guests in friendly and knowledgeable way.
- Operated equipment such as pallet jacks and hand trucks to move heavy boxes.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Maintained store assets with effective loss prevention strategies.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Greeted store customers and discussed needs.
College Campus Security Officer
Eastern Florida State College
Palm Bay, FL
01.2017 - 12.2020
- Monitored campus premises to ensure safety and security for students, faculty, and visitors.
- Responded promptly to incidents, providing immediate assistance and coordinating with local law enforcement.
- Conducted routine patrols of buildings and grounds to identify potential hazards or security breaches.
- Enforced college policies and regulations while maintaining a professional demeanor in high-pressure situations.
- Collaborated with campus departments to develop safety protocols and emergency response plans.
- Trained new security personnel on operational procedures, enhancing team efficiency and effectiveness.
- Implemented crime prevention strategies that contributed to a safer campus environment for all stakeholders.
- Prepared detailed reports of incidents, ensuring accurate documentation for future reference and analysis.
- Notified police, fire department and emergency services of on-campus incidents.
- Documented safety and security incidents using preset guidelines and methods.
- Conducted regular campus security patrols and handled incidents promptly to maintain overall safety for staff, students and visitors.
- Obtained CPR, First Aid and AED certifications in preparation for on-campus emergencies.
- Monitored security, fire and Duress alarms via centralized electronic interface.
- Assisted with fire, hazardous material and active-shooter on-campus drills.
- Enforced ongoing and special event parking regulations and issued parking tickets to violators.
- Utilized radio, telephone and 2-way communications equipment to contact other on-campus personnel and external authorities.
- Supervised other campus security personnel and provided procedural and situational guidance.
- Participated in ongoing training and professional development programs to maintain updated knowledge of security procedures and technologies.
- Served as initial contact for campus visitors and provided directions to specific buildings, events and functions.
- Enhanced campus safety by conducting regular patrols, identifying potential hazards, and addressing security concerns.
- Conducted thorough investigations into reported incidents, gathering evidence and collaborating with local law enforcement when necessary.
- Acted as a liaison between the Campus Security Department and other university departments to ensure seamless coordination of efforts in maintaining a safe environment.
- Reduced crime rates on campus through proactive security measures, such as monitoring surveillance footage and implementing access control protocols.
- Maintained accurate records of all security-related incidents for data analysis purposes, assisting administrators in identifying trends or areas requiring additional attention.
- Created a safe and welcoming environment for all campus visitors by offering assistance, answering questions, and addressing any concerns promptly.
- Developed strong relationships with students and staff by being visible during daily routines and attending social events that promote inclusivity.
- Supported event organizers by coordinating security efforts for large-scale gatherings, including crowd management and traffic control.
- Improved response time to incidents by maintaining open communication with team members and utilizing efficient reporting systems.
- Coordinated with local first responders during emergencies or crisis situations on-campus or involving university personnel offcampus.
- Provided exceptional customer service to students, faculty, and staff, addressing concerns and providing information regarding campus safety procedures.
- Managed a team of student security officers, providing training and mentorship to develop their skills and ensuring adherence to all applicable policies.
- Implemented innovative solutions for improving overall campus security infrastructure while working within budget constraints.
- Assisted in the development of comprehensive emergency preparedness plans for various scenarios, ensuring a swift and effective response to potential crises.
- Conducted regular inspections of campus facilities, identifying areas requiring maintenance or repair for optimal safety conditions.
- Facilitated a safe learning environment by enforcing campus policies on alcohol consumption, drug use, weapons possession, and other prohibited activities.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Acted as deterrent to prevent criminal actions, vandalism and misconduct to allow business to conduct operations in safe environment.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Wrote detailed reports of all security breaches and investigations.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Responded quickly to emergency situations to assess and deflect issues.
- Investigated suspicious activities and persons to maintain security of premises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
Hospital Security Officer/Armed Security Officer/Supervisor
Heath First-Holmes Regional Medical Center
Melbourne, FL
05.2001 - 12.2020
- Monitored premises to ensure safety and security of patients, staff, and visitors.
- Responded promptly to emergencies, coordinating with medical personnel and law enforcement as needed.
- Conducted regular patrols of hospital grounds, identifying potential hazards and reporting incidents.
- Collaborated with healthcare teams to maintain a safe environment during high-risk situations.
- Trained new security personnel on protocols, emergency response procedures, and conflict resolution strategies.
- Implemented security measures that enhanced overall facility safety while minimizing disruptions to operations.
- Investigated incidents and prepared detailed reports for management review and follow-up actions.
- Developed relationships with community law enforcement to strengthen public safety initiatives within the hospital setting.
- Responded promptly to alarms or calls for assistance from hospital staff or patients, deescalating tense situations when necessary.
- Assisted in emergency situations, providing timely response and coordination with medical staff for patient safety.
- Enhanced hospital security by conducting regular patrols and identifying potential safety hazards.
- Maintained detailed logs of daily activities, incidents, and actions taken during shifts as evidence in potential legal proceedings or investigations.
- Provided exceptional customer service to hospital visitors while maintaining security protocols and procedures.
- Trained new security officers on hospital policies, emergency response plans, and communication strategies.
- Managed access control systems, maintaining accurate records of employee credentials and visitor permits.
- Ensured proper functioning of all security equipment including metal detectors, intercoms, radios, panic buttons by conducting regular checks.
- Coordinated routine fire drills for hospital staff to ensure preparedness in case of an emergency situation.
- Supported the Hospital''s Lost and Found process by managing the inventory system for lost items within the premises.
- Conducted thorough investigations into security breaches, reporting findings to management for appropriate action.
- Collaborated with local law enforcement agencies to maintain a secure environment for patients, staff, and visitors.
- Conducted risk assessments on an ongoing basis which led to improvements in overall hospital security practices.
- Reduced unauthorized access incidents by monitoring surveillance cameras and managing visitor sign-in procedures.
- Mentored junior security officers, sharing knowledge and experiences that resulted in a more effective and cohesive team.
- Contributed to the development of security policies and procedures, ensuring compliance with industry best practices.
- Assisted in the planning and execution of special events at the hospital, ensuring adequate security coverage was provided throughout each event''s duration.
- Facilitated safety presentations and participated in staff meetings to educate hospital employees on current security policies and procedures.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Collaborated with Human Resources Department regarding background checks on potential employees resulting in a more secure hiring process.
- Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
- Wrote detailed reports of all security breaches and investigations.
- Responded quickly to emergency situations to assess and deflect issues.
- Monitored CCTV cameras and alarm systems for security breaches.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Recorded observations and occurrences and interviewed witnesses to complete and submit incident report.
- Investigated suspicious activities and persons to maintain security of premises.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Examined doors, windows and gates to verify security.
- Conducted training sessions for new security personnel to facilitate compliance with security protocols.
- Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
- Supervised security staff to ensure compliance with safety protocols and operational standards.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Coordinated response efforts during emergencies, enhancing incident management efficiency.
- Developed training programs for new hires, improving team readiness and performance.
- Conducted regular safety inspections to identify vulnerabilities and mitigate risks effectively.
- Collaborated with healthcare personnel to maintain a secure environment for patients and staff.
- Implemented security measures in alignment with hospital policies, increasing overall protection levels.
- Managed incident reports and investigations, ensuring thorough documentation and follow-up actions.
- Monitored surveillance systems to detect suspicious activities and respond promptly to threats.
- Conducted thorough background checks on new hires, maintaining the integrity of the security team.
- Maximized site coverage through strategic placement of personnel and surveillance equipment.
- Evaluated officer performance through regular reviews, providing constructive feedback for professional growth opportunities.
- Increased officer safety by providing advanced equipment and maintaining proper inventory control.
- Enhanced security measures by implementing comprehensive training programs for armed officers.
- Streamlined incident response times through effective scheduling, assignment delegation, and contingency planning.
- Established emergency response plans for various scenarios, minimizing potential harm during crisis situations.
- Achieved consistently high levels of customer satisfaction by actively soliciting feedback from clients and addressing their concerns in a timely manner.
- Coordinated investigations into suspected criminal activity within protected areas in collaboration with law enforcement partners.
- Ensured compliance with federal, state, and local regulations governing the use of firearms in a private security capacity by conducting periodic audits.
- Facilitated ongoing professional development opportunities for armed officers through workshops and seminars related to current industry best practices.
- Collaborated with local law enforcement agencies to share intelligence, ensuring a well-informed and proactive security force.
- Mentored junior officers to develop their skills, resulting in higher retention rates and improved team performance.
- Underwent and maintained firearms certification in compliance with state laws and organizational standards.
- Performed hourly patrols of building areas, parking lots and facility grounds.
- Completed full building and grounds patrols to spot and investigate concerns.
- Responded quickly to incidents and assessed active situations for security concerns.
- Controlled access to property to secure facility and grounds from unauthorized entry.
- Cooperated with security personnel and law enforcement to share information and coordinate responses to security incidents.
- Maintained physical fitness to perform physically demanding job tasks.
- Maintained confidentiality to protect sensitive information and prevent harmful release of information.
- Operated communication equipment to maintain contact with other security personnel during emergency calls.
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
- Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
- Trained security workers on site-specified procedures.
- Completed shift handover reports and debriefed next shift upon arrival.
- Recorded daily security occurrences in site assignment log.
- Managed security staff rotation for position coverage on breaks.
- Performed security investigations and reported findings to client management.
- Monitored and evaluated performance of security personnel and provided feedback to improve performance.
- Conducted fire drills and other simulated emergencies to determine overall site safety.
- Assessed electronic security systems and reported malfunctions.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
Certified Florida Police Officer
Satellite Beach Police Department
Satellite Beach, FL
03.1987 - 05.2001
- Enforced local laws and regulations to maintain public safety and order.
- Conducted comprehensive investigations for criminal incidents and traffic violations.
- Collaborated with community members to promote crime prevention initiatives.
- Prepared detailed reports on incidents, arrests, and investigations for legal proceedings.
- Mentored junior officers in effective patrol strategies and community engagement practices.
- Developed training programs to enhance departmental response protocols and operational efficiency.
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Enhanced public safety by conducting routine patrols and responding to emergency calls promptly.
- Patrolled assigned areas to check homes, businesses, and public roads for signs of disturbance.
- Secured crime scenes, gathered evidence, and questioned witnesses.
- Handled domestic disputes tactfully, de-escalating tensions while providing appropriate support to affected individuals.
- Effectively diffused potentially dangerous situations through verbal negotiation techniques before escalating force was necessary.
- Reduced criminal activity in assigned areas through proactive policing and community engagement.
- Investigated and reported crimes, accidents, offenses, and damage to property.
- Trained new officers on department policies and procedures, fostering a professional work environment focused on public service.
- Testified effectively in court, contributing to successful prosecutions of offenders.
- Conducted thorough investigations for various cases, leading to timely resolutions and justice served.
- Conducted witness interviews and gathered details regarding incidents to determine best course of action.
- Enforced traffic laws diligently, promoting road safety and reducing accident rates.
- Responded immediately to reports of automobile accidents and criminal activity, calling for additional support as necessary.
- Maintained accurate case records and documentation, ensuring proper evidence handling and information sharing among relevant parties.
- Conducted preliminary investigations at scenes of major crimes.
- Managed crowd control during events, ensuring public safety while minimizing disruptions to attendees or surrounding communities.
- Patrolled assigned areas to prevent and detect roadway crimes.
- Apprehended offenders and conducted interviews and interrogations.
- Apprehended suspects, read Miranda Rights, and transported offenders to jail.
- Enforced traffic laws and ordinances through visual observation and radar speed detection.
- Mentored junior officers on the importance of ethical behavior, accountability, and professionalism in their role as public servants.
- Developed strong rapport with local businesses owners to address concerns about crime or vandalism affecting their establishments.
- Collaborated with other law enforcement agencies to solve complex cases and apprehend dangerous criminals.
- Supported supervisors with administrative tasks such as scheduling shifts and managing equipment inventory, increasing department efficiency and organization.
- Responded to emergency calls to provide assistance to citizens in need.
- Conducted searches of individuals, vehicles and premises.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
- Provided testimony in court proceedings.
- Built excellent rapport and working relationship with community to build trust and improve upon communication.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Monitored criminal activity in community to identify suspicious activity.
- Monitored traffic violations, issuing citations as necessary.
- Assisted in special investigations and crime prevention programs.
- Monitored crowded public areas and events to mitigate risk and promote safety.
- Handled citation and traffic violation paperwork.
- Checked vehicle equipment for proper functioning prior to use.
- Obtained information from arrested subjects to conduct debriefings.
- Thoroughly analyzed criminal information and processed crime scenes.
Education
Florida Certified Police Officer - Certified Law Enforcement Officer
Brevard Community College
Melbourne, FL05-1984
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Clear communication
- Workplace safety
- Organizing work stations
- Training and mentoring
- Complaint resolution
- Relationship building
- Conflict resolution
- Safety
- Dependability and reliability
- Excellent communication
- Decision-making
- Interpersonal skills
Affiliations
Moore County Law Enforcement Association
Certification
Center for Domestic Preparedness Department of Homeland Security Instructor Training Certification.
Timeline
Front Door Team Member/Loss Prevention
BJ's Wholesale Warehouse
01.2025 - Current
Sales Associate
Lowes Home Improvment
07.2021 - 01.2025
Stocking Associate
Petsmart
01.2021 - 03.2022
College Campus Security Officer
Eastern Florida State College
01.2017 - 12.2020
Hospital Security Officer/Armed Security Officer/Supervisor
Heath First-Holmes Regional Medical Center
05.2001 - 12.2020
Certified Florida Police Officer
Satellite Beach Police Department
03.1987 - 05.2001
Florida Certified Police Officer - Certified Law Enforcement Officer
Brevard Community College