Thomas Halstead
Charlotte
Summary
Extensive background in communication and customer service work environments as well as labor intensive work with a team. Comfortable and truly enjoy speaking and working with people. Experience includes assisting clients, pursuing company goals at an individual level, working both in a team and as an individual.
Overview
10
10
years of professional experience
Work History
Service Manager
Clark Hall Doors and Windows
Charlotte, NC
07.2025 - Current
- Led service team to enhance customer satisfaction and streamline support processes.
- Developed training programs for staff, improving service delivery efficiency and knowledge retention.
- Quoted, scheduled, and completed national service requests with a team including two service assistants and myself.
Install Lead
Clark Hall Doors & Windows
Charlotte, NC
04.2022 - 07.2025
- Responsible for the installation and service needs of customers' custom iron doors. As the last point of contact with customers it was my goal to make sure everything met our white glove standards.
Solar Technician
Renu Energy Solutions
Charlotte, NC
08.2021 - 04.2022
- Collaborated with a four-person team to start and complete residential solar installs daily. Experience with multiple photovoltaic and racking systems.
Account Manager
Test Drive LLC
Grand Rapids, MI
01.2018 - 05.2021
- Served as main point of contact between shipping and carrier partners represented by Test Drive, a 3rd party logistics company. Facilitated communication between carriers and shippers to assist partner companies in expanding networks and enhancing operational efficiency through data analysis.
Teacher
WILS Language School
Seoul, South Korea
03.2016 - 02.2017
- Demonstrated strong accountability in task execution. Taught K-12 and adult students five days a week, adapting to varied learning needs. Created lesson plans for different level English speakers almost daily. At times in charge of classes of up to 20 students without any additional assistance.
Education
Bachelor of Arts - History
Michigan State University
East Lansing, MI08-2014
Skills
- Installation knowledge
- Technical Documentation
- Time Management
- Fast-paced experience
- Microsoft Office
- Relationship management
- Communication
- Training development
- Client assistance
- Process improvement
- General Construction
Timeline
Service Manager
Clark Hall Doors and Windows
07.2025 - Current
Install Lead
Clark Hall Doors & Windows
04.2022 - 07.2025
Solar Technician
Renu Energy Solutions
08.2021 - 04.2022
Account Manager
Test Drive LLC
01.2018 - 05.2021
Teacher
WILS Language School
03.2016 - 02.2017
Bachelor of Arts - History
Michigan State University