Thomas Gibson
Raleigh
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency.
Overview
11
11
years of professional experience
Work History
Area Supervisor
Ross Dress For Less
06.2023 - Current
- Provided ongoing coaching to staff members, promoting skill development and career progression.
- Oversaw daily operations to ensure adherence to company policies and procedures, maintaining consistency across all locations.
- Resolved conflicts between employees by mediating discussions that led to mutually beneficial outcomes.
- Reduced employee turnover by fostering a positive work environment and providing opportunities for professional growth.
Store Manager
Tuesday Morning
11.2021 - 04.2023
- Completed point of sale opening and closing procedures.
- Monitored daily cash discrepancies, and inventory shrinkage
- Hired a reliable team to optimize the given hours and accomplish the company goals
- Dealt with unhappy customers when misunderstandings happened
- Handled multiple projects to completion to make a more successful store
Assistant Manager
Tuesday Morning
03.2019 - 11.2021
- Established team priorities, maintained schedules and monitored performance.
- Handled day to day responsibilities when manager was not available
- Did all the in person interviews to find us a solid team
- Made sure customers found everything and understood promotions in store
- Made sure all guest had the best experience possible
Store Associate/ Key Holder
Hot Topic
09.2019 - 10.2021
- Run the register and make sure to talk to everyone that came in
- Change out promotion signs as directed and tell everyone that would come in
- Separate shipment to keep pre-releases in the back until their launch date
- Maintain an uplifting work environment so others could grow and increase product knowledge
Night Assistant
UNCA
01.2017 - 12.2018
- Monitored the entrance and exits of the building
- Issued parking passes to non-students
- Dealt with emergencies at 2am
Sales Associate
Tuesday Morning
10.2013 - 07.2016
- Set up displays to showcase the new decorative items in store
- Provide answers for customers and fix any issues
- Do returns in a quick and timely manner
Education
Bachelor of Arts - Photography
University of North Carolina At Asheville
Asheville, NC12.2018
Associate of Arts - Ceramics
Craven Community College
New Bern, NC05.2016
Skills
- Time management
- Communication Skills
- Project management
- Adhering to payroll
- Training new employees
Timeline
Area Supervisor
Ross Dress For Less
06.2023 - Current
Store Manager
Tuesday Morning
11.2021 - 04.2023
Store Associate/ Key Holder
Hot Topic
09.2019 - 10.2021
Assistant Manager
Tuesday Morning
03.2019 - 11.2021
Night Assistant
UNCA
01.2017 - 12.2018
Sales Associate
Tuesday Morning
10.2013 - 07.2016
Bachelor of Arts - Photography
University of North Carolina At Asheville
Associate of Arts - Ceramics
Craven Community College
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