Summary
Overview
Work History
Education
Skills
Timeline
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Thomas Dean

Spring Hope

Summary

Branch management professional prepared to lead with strong focus on achieving results through team collaboration. Adept at operational oversight, strategic planning, and driving business growth. Skilled in staff development, conflict resolution, and customer relations. Reliable and adaptable to changing needs, fostering productive and positive work environment.

Overview

13
13
years of professional experience

Work History

Branch Leader I

Truist
09.2024 - Current
  • Led branch operations to ensure alignment with strategic objectives and organizational goals.
  • Developed and implemented training programs to enhance team performance and service delivery.
  • Oversaw daily workflow management, optimizing resource allocation for efficiency gains.
  • Cultivated relationships with clients to drive customer satisfaction and retention initiatives.
  • Managed staff performance evaluations, providing constructive feedback and mentoring opportunities.
  • Ensured adherence to industry regulations by conducting regular internal audits on branch procedures/processes and ensuring proper documentation is maintained.

Relationship Banker

Truist
07.2023 - 09.2024
  • Managed key client relationships, fostering trust and collaboration
  • Implemented all innovative banking solutions available to enhance client experience
  • Exhibited analytical skills in assessing client needs and providing tailored financial advice
  • Resolved complex banking issues, demonstrating problem-solving abilities

Branch Coordinator

Truist
06.2022 - 07.2023
  • Managed daily branch activities at Truist
  • Implemented innovative operational and organizational strategies
  • Leveraged leadership skills
  • Addressed and solved operational problems

Financial Services Specialist

Truist
06.2021 - 07.2022
  • Managed all service line transactions at Truist
  • Assisted with branch operations daily
  • Collaborated with fellow teammates to meet financial objectives
  • Analyzed and resolved complex financial transactions for clients

Owner

The Discount Barrel
04.2015 - 05.2021
  • Managed business operations at The Discount Barrel for 6 years
  • Implemented innovative strategies to increase revenue
  • Collaborated with team to ensure seamless business processes
  • Analyzed market trends for strategic decision-making
  • Achieved consistent growth, enhancing business impact

Home Care Assistant

Public Partnerships
03.2012 - 05.2016
  • Assisted in daily living activities for elderly clients
  • Ensured safety and comfort at all times
  • Collaborated with healthcare professionals for client's wellbeing
  • Resolved challenges related to mobility and health issues
  • Improved quality of life for clients

Education

Associates Degree Equivalency - Business Management, American Sign Language Interpreting, Information Technology

Fairmont State University
Fairmont, West Virginia
06.2012

Bachelors degree - Business Administration

Bellevue University
Bellevue, NE
06.2024

Skills

  • Leadership
  • Problem-solving
  • Communication
  • Time Management
  • Customer Service
  • Project Management
  • Staff development
  • Sales leadership
  • Branch operations management
  • Excellent work ethic
  • Customer service
  • Team player
  • Attention to detail

Timeline

Branch Leader I

Truist
09.2024 - Current

Relationship Banker

Truist
07.2023 - 09.2024

Branch Coordinator

Truist
06.2022 - 07.2023

Financial Services Specialist

Truist
06.2021 - 07.2022

Owner

The Discount Barrel
04.2015 - 05.2021

Home Care Assistant

Public Partnerships
03.2012 - 05.2016

Associates Degree Equivalency - Business Management, American Sign Language Interpreting, Information Technology

Fairmont State University

Bachelors degree - Business Administration

Bellevue University

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Thomas Dean