Thomas Burd
Lillington
Summary
Experienced with handling customer inquiries and issues effectively. Utilizes communication and problem-solving skills to ensure client satisfaction. Track record of maintaining positive client relationships and providing top-tier support.
Overview
7
7
years of professional experience
Work History
Support Representative
Shift4
10.2020 - Current
- Provided technical support for software, hardware, and network related issues via phone, chat, and email
- Implemented user specific menus allowing real time inventory management
- Diagnosed and resolved hardware-related issues while also replacing or repairing the devices as needed
Service Desk Analyst
Belcan
12.2019 - 07.2020
- Assisted Grifols Employees granting them access and authority of applications
- Solving issues remotely for users in a timely manner so they can continue with their duties
- Processed requests for groups of employees for items such as resetting access and identifying issues or problems remotely
Project Manager
Ettain Group
07.2018 - 06.2019
- Served the employees of Atrium Health with a variety of issues such as building and setting up their network access
- Processing requests for large masses of employees for items such as building mailboxes, setting up shared drive access, and general active directory support
- Assisting individual employees of the network on 1-on-1 issues and resolving them quickly and as efficiently as possible
Education
Bachelor's - Computer Science
UNC Charlotte
Charlotte, NC05.2019
Skills
- HTML5
- Computer Networking
- C/C
- Java
Timeline
Support Representative
Shift4
10.2020 - Current
Service Desk Analyst
Belcan
12.2019 - 07.2020
Project Manager
Ettain Group
07.2018 - 06.2019
Bachelor's - Computer Science
UNC Charlotte
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