Lindsey Ritchie
Lillington
Summary
Experienced Information Security Professional with 9+ years of expertise supporting security operations, compliance frameworks, and AI-powered environments. Proven track record in guiding SOC 2, PCI DSS, and ISO 27001 audits; partnering with AI/ML engineers to ensure secure product development; and leading enterprise-wide security awareness and risk reduction initiatives. Adept at building cross-functional trust, reducing vendor spend, and driving compliance improvements. Known for collaborative leadership, sharp problem-solving, and a strong grasp of technical and governance layers.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Security Manager
Community Vet Partners
06.2024 - Current
- Oversaw development and implementation of improvements to support network operations.
- Strengthened security posture across veterinary practices through centralized GRC program development.
- Supported MSP integrations and tool evaluations to align with security baselines.
- Conducted risk assessments, internal access reviews, and security policy rollout.
- Analyzed network security and current infrastructure, assessing areas in need of improvement.
- Coordinated secure system access of users to various department systems and platforms.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Skilled at working independently and collaboratively in a team environment.
Information Security Manager
Stratifyd
04.2022 - Current
- Advised and assisted with the integration of IT and Security systems and processes
- Triaged and monitored requests, incidents, and problem queues to provide support for resolution
- Identified critical interest areas and helped develop strategies for improvement for existing and future security posture
- Assisted in the development and implementation of security initiatives and processes
- Responded to IT and Security due diligence questionnaires for prospective and current clients
- Conducted quarterly reviews of privileged user access
- Worked with all departments within the organization to reduce risk
- Conducted internal controls assessment, identifying gaps and implementing remediation plans to enhance information security
- Audited policies and controls continuously
- Monitored all operations and infrastructure
- Maintained all security tools and technology
- Developed and implemented information security policies and procedures to protect Stratifyd's data and systems from unauthorized access and breaches.
- Led and managed SOC 2 and PCI DSS audits, achieving clean reports and demonstrating strong leadership
- Coordinated and lead incident response activities to minimize the impact of security breaches and ensure timely resolution
- Collaborated with external security partners and vendors to evaluate and implement new technologies and solutions that enhance Stratifyd's information security posture
- Developed and managed a comprehensive security awareness program to educate employees on the importance of information security and their role in protecting Stratifyd's data and systems
- Developed and maintained strong relationships with internal stakeholders and business units, to ensure effective collaboration and alignment on information security initiatives.
- Provided regular reports and updates to executive management on the status of information security initiatives, including progress, risks, and recommendations for improvement.
Senior Security Operations Specialist
Stratifyd
11.2020 - 04.2022
- Developed and implemented security measures and strategies to protect the company's data and systems from cyber threats and attacks
- Identified and assessed potential security risks and vulnerabilities in the organization's infrastructure and systems
- Conducted regular security assessments and audits to identify vulnerabilities and recommend necessary mitigations
- Collaborated with cross-functional teams to ensure effective incident response and resolution
- Stayed up-to-date with the latest industry trends and emerging threats to ensure the company's security measures are always effective and up to date
- Lead the development and execution of the company's security operations strategy, ensuring alignment with business objectives and industry best practices
- Lead the development and implementation of a comprehensive security awareness and training program for employees, ensuring they have the knowledge and skills to effectively identify and respond to security threats
Information Security Analyst
PrecisionLender, a Q2 Company
11.2019 - 11.2020
- Advised and assisted with the integration of IT and Security systems and processes during the ongoing company merger of PrecisionLender and Q2
- Identified critical interest areas and develops strategies for improvement for existing and future security posture
- Assisted in the development and implementation of security initiatives and processes
- Responded to IT and Security due diligence questionnaires for prospective and current clients
- Conducted quarterly reviews of privileged user access.
- Triaged and monitored requests, incidents, and problem queues to provide support for resolution
- Collaborated with cross-functional teams to ensure the integration of IT and Security systems and processes during the ongoing company merger
Security Operations Specialist
PrecisionLender, a Q2 Company
03.2019 - 11.2019
- Advised and assisted with the integration of IT and Security systems and processes during the ongoing company merger of PrecisionLender and Q2
- Identified critical interest areas and develops strategies for improvement for existing and future security posture
- Assisted in the development and implementation of security initiatives and processes
- Responded to IT and Security due diligence questionnaires for prospective and current clients
- Conducted quarterly reviews of privileged user access
- Triaged and monitored requests, incidents, and problem queues to provide support for resolution
- Conducted security awareness training for employees to ensure adherence to security policies and procedures
- Assisted with ISO27001, SOC 2 and PCI DSS audits, achieving clean reports and demonstrating strong leadership
Security Operations Analyst
PrecisionLender, a Q2 Company
03.2017 - 03.2019
- Implemented and maintained new technology and SaaS Solutions such as Cylance and Darktrace Enterprise Immune System
- Triaged and monitored requests, incident and problem queues to provide support for resolution
- Provided remote and in-person support for IT and Security Systems
- Maintained the company knowledge base to provide continuity among company employees
- Implemented, reviewed and documented Security baselines against Security Best Practices
IT Support Specialist
PrecisionLender, a Q2 Company
07.2016 - 03.2017
- Deployed and managed laptop and desktop workstations to comply with security baselines
- Maintained company knowledge-base
- Assisted with new employee on-boarding setup of equipment
- Implemented and maintained TeamViewer deployment and upgrade(s) cross-company for remote support
- Managed triage of Help Desk channels and provided support until resolution
- Developed and delivered training programs to educate employees on new IT systems and software
- Provided technical support and troubleshooting for all IT-related issues experienced by employees, ensuring timely resolution and minimizing disruption to productivity
Wireline Repair Technician
One Source Communications
05.2015 - 07.2016
- Ensured accurate diagnosis and managed repair process of service impacts for various technology
- Maintained continued communication with the client regarding service issues and successful closure of each work order
- Engaged management when necessary for escalation
- Used creative problem resolution skills daily for issue resolution
- Collaborated with other technicians to troubleshoot and resolve complex service issues, ensuring minimal downtime for clients
Education
Bachelor of Science - Information And Computer Technology
East Carolina University
Greenville, NC05-2015
Skills
- Incident response
- Information governance
- Threat Detection
- Vulnerability Management
- Privileged Access Reviews
- Policy Development
- Security Awareness Training
- AI/ML Product Support
- Security Program Development
- SOC 2, PCI DSS, ISO 27001
- Technology assessment
- Strategy development
Certification
Security+
Timeline
IT Security Manager
Community Vet Partners
06.2024 - Current
Information Security Manager
Stratifyd
04.2022 - Current
Senior Security Operations Specialist
Stratifyd
11.2020 - 04.2022
Information Security Analyst
PrecisionLender, a Q2 Company
11.2019 - 11.2020
Security Operations Specialist
PrecisionLender, a Q2 Company
03.2019 - 11.2019
Security Operations Analyst
PrecisionLender, a Q2 Company
03.2017 - 03.2019
IT Support Specialist
PrecisionLender, a Q2 Company
07.2016 - 03.2017
Wireline Repair Technician
One Source Communications
05.2015 - 07.2016
Bachelor of Science - Information And Computer Technology
East Carolina University
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