Summary
Overview
Work History
Education
Skills
Timeline
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Theria Murrell

Raleigh

Summary

Dynamic manager with a proven track record at Community Workforce Solutions, excelling in team leadership and conflict resolution. Enhanced customer satisfaction through effective communication and timely issue resolution. Skilled in staff training and development, fostering a productive environment that reduced turnover and improved performance. Committed to achieving organizational goals through strategic operations management.

Overview

2026
2026
years of professional experience

Work History

Manager

Community Workforce Solutions
07.2021 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Supervisor

ResCare Residential Services
2010 - 2018
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Facilitated seamless communication between departments, ensuring that all teams were aligned with company goals.

Supervisor

Life Experiences INC
2018 - 2021
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.

Education

High School Diploma -

Jones Senior High
Trenton, NC

Associate of Arts -

Craven Community College
New Bern, NC

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Verbal and written communication
  • Staff training and development
  • Staff management
  • Goal setting
  • Documentation and reporting
  • Relationship building
  • Operations management
  • Cross-functional teamwork
  • Staff development
  • Shift scheduling
  • Policy implementation
  • Conflict resolution
  • Schedule preparation
  • Performance evaluations
  • Budget control
  • Emergency response
  • Clear communication
  • Safety procedures
  • Employee onboarding
  • Policy and procedure development

Timeline

Manager

Community Workforce Solutions
07.2021 - Current

Supervisor

ResCare Residential Services
2010 - 2018

Supervisor

Life Experiences INC
2018 - 2021

High School Diploma -

Jones Senior High

Associate of Arts -

Craven Community College

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Theria Murrell