Sam Plasola
Angier
Summary
Results-driven Assistant Manager with proven expertise in customer service and team leadership. Skilled in problem-solving and staff training, consistently enhancing operational efficiency and customer satisfaction.
Overview
8
8
years of professional experience
Work History
Assistant Manager
BoxLunch
Durham, NC
04.2023 - Current
- Led team in achieving operational goals through effective scheduling and resource allocation.
- Coordinated promotional events that increased customer engagement and drove sales growth.
- Monitored compliance with company policies, ensuring adherence to quality standards and operational guidelines.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Generated repeat business through exceptional customer service.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
General Merchandise Associate
Target
Raleigh, NC
01.2023 - 03.2023
- Collaborated with team members to restock shelves promptly, improving inventory availability.
- Collaborated with team members to streamline stock replenishment procedures.
Associate
AMAZON FRESH
Raleigh, NC
11.2022 - 01.2023
- Collaborated with cross-functional teams to ensure efficient order fulfillment and customer satisfaction.
- Monitored product quality standards, ensuring compliance with company policies and regulatory requirements.
- Collaborated with team members to streamline packing processes, reducing order fulfillment time.
- Maintained cleanliness and organization of workspaces, promoting a safe working environment for all staff.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
Front Counter Associate
Inkologyinc
Raleigh, NC
01.2022 - 11.2022
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Maintained cleanliness and organization of front counter area to enhance customer experience.
- Assisted in training new associates on operational procedures and customer engagement strategies.
- Handled cash transactions accurately, ensuring financial integrity during shifts.
- Developed familiarity with product inventory, enabling effective upselling and cross-selling techniques.
- Adapted to changing priorities in a fast-paced environment while maintaining high service standards.
- Developed rapport with regular customers, fostering a sense of loyalty towards the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service at the front counter.
- Supported inventory management by restocking front counter supplies as needed.
- Demonstrated multitasking abilities by managing multiple customer orders simultaneously without compromising quality or efficiency of service delivery.
- Assisted in maintaining a clean and organized front counter area, ensuring a positive first impression for customers.
- Collaborated with team members to ensure smooth operations during high-traffic periods.
Team Member
Walmart
Garner, NC
09.2021 - 01.2022
- Operated cash registers, processed transactions accurately, and handled returns efficiently.
- Collaborated with team members to maintain clean and organized sales floor for optimal customer access.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Operated register to process payments and collect cash payment for order totals.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Sales Associate
Big Lots
Fuquay-Varina, NC
05.2021 - 09.2021
- Assisted customers in locating products and provided tailored recommendations for seasonal items.
- Addressed customer inquiries and resolved issues promptly, fostering a positive shopping environment.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Managed efficient cash register operations.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Spirit Halloween Super Store
Clayton, NC
10.2020 - 12.2020
- Processed transactions accurately at point-of-sale, maintaining efficiency during peak shopping periods.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Engaged with customers to build rapport and loyalty.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Customer Service Cashier
Redneck BBQ Lab
Benson
12.2018 - 10.2020
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers in menu selection, enhancing overall dining experience.
- Handled customer inquiries and resolved complaints promptly and professionally.
- Collaborated with team members to streamline service delivery during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Education
High School Diploma -
West Johnson
Benson NC05-2020
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Staff training and development
- Staff supervision
- Task delegation
- Staff management
- Workload management
- Conflict resolution
- Retail operations
- Employee scheduling
- Policy enforcement
- Schedule oversight
Timeline
Assistant Manager
BoxLunch
04.2023 - Current
General Merchandise Associate
Target
01.2023 - 03.2023
Associate
AMAZON FRESH
11.2022 - 01.2023
Front Counter Associate
Inkologyinc
01.2022 - 11.2022
Team Member
Walmart
09.2021 - 01.2022
Sales Associate
Big Lots
05.2021 - 09.2021
Sales Associate
Spirit Halloween Super Store
10.2020 - 12.2020
Customer Service Cashier
Redneck BBQ Lab
12.2018 - 10.2020
High School Diploma -
West Johnson