Theresa Lierni
Hamlet
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
10
10
years of professional experience
Work History
Assistant Manager
Triad Municipal ABC Board
Winston-Salem
10.2022 - 01.2026
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Conducted regular inventory checks to maintain accurate stock levels and minimize loss due to shrinkage
- Resolved customer complaints or concerns promptly, ensuring high levels of customer service at all times
- Assumed managerial responsibilities in the absence of the manager, overseeing all aspects of operations
- Developed strong relationships with vendors and suppliers, negotiating favorable terms for procurement of goods
- Created training materials and conducted training sessions for new hires on company policies and procedures
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
- Monitored employee performance through regular evaluations, providing constructive feedback for professional development
- Developed employee schedules based on business needs while optimizing staffing levels during peak hours
- Maintained accurate records of financial transactions including daily sales reports, invoices, receipts etc
- Utilized POS systems effectively to process orders accurately while maintaining a high level of efficiency
- Assisted customers with inquiries or concerns regarding products/services while providing exceptional customer service experience
- Demonstrated strong leadership skills by motivating team members towards achieving individual/team targets/goals
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
Donut Specialist
Krispy Kreme
Clemmons
08.2021 - 09.2022
- Trained new team members on operational procedures and customer service standards.
- Collaborated with marketing team to execute local events and promotions effectively.
- Resolved customer complaints efficiently to maintain satisfaction and loyalty.
Personal Shopper
Sam's Club
Winston-Salem
11.2019 - 07.2021
- Assisted members in selecting grocery and household items for their needs.
- Utilized store technology to track and fulfill member orders accurately.
- Streamlined shopping processes to enhance member satisfaction and experience.
- Trained new personal shoppers on company policies and customer service standards.
- Maintained cleanliness and organization of shopping areas for an inviting environment.
- Satisfied customers with quick, accurate service under tight deadlines.
Bakery Clerk/Cashier
Lowes Foods, LLC
Lewisville
06.2016 - 10.2019
- I worked as a cashier, Lowe's to go, bakery, the deli, and the chicken kitchen while also being the community table manager
- Assisted customers in selecting fresh bakery items and providing product information.
- Operated bakery equipment for mixing, baking, and decorating products efficiently.
- Maintained cleanliness and organization of deli display cases.
- Satisfied customers with quick, accurate service under tight deadlines.
Education
High school diploma -
Ronald Reagan High school
Skills
- Cash Handling
- Cashiering
- Computer Operation
- Food Preparation
- Food Safety
- Food Service
- Kitchen Experience
- Shift Management
- Merchandising
- Computer Skills
- Cooking
- Food Handling
- Store Management Experience
- Food production
- Retail sales
- Communication skills
- Computer literacy
- Assistant Manager Experience
- POS
- Inventory Control
- Retail Management
- Pricing
Timeline
Assistant Manager
Triad Municipal ABC Board
10.2022 - 01.2026
Donut Specialist
Krispy Kreme
08.2021 - 09.2022
Personal Shopper
Sam's Club
11.2019 - 07.2021
Bakery Clerk/Cashier
Lowes Foods, LLC
06.2016 - 10.2019
High school diploma -
Ronald Reagan High school