Theodore Moseley
Kill Devil Hills
Summary
Dynamic leader with proven expertise in process improvement and relationship management, honed at Outer Banks LP Gas and Appliance. Excelled in transforming operations and driving revenue growth through strategic leadership and customer service excellence. Skilled in POS systems and team leadership, consistently enhancing customer satisfaction and staff development.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Manager
Owens' Restaurant
Nags Head
03.2024 - 11.2024
- Utilized POS systems to streamline transactions and generate reports.
- Delivered high level of quality service to each patron, resulting in consistent, positive feedback from guests.
- Provided support to servers when needed during busy periods or peak hours.
- Developed strategies to improve customer satisfaction ratings within the restaurant.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
- Handled guest complaints quickly to maintain positive dining experience for patrons.
Chief Operating Officer
Outer Banks LP Gas and Appliance
Kill Devil Hills
03.2017 - 03.2024
- Directed the daily operations of multiple departments across the organization.
- Strategized and implemented plans to transform and revitalize operations, capitalizing on emerging industry trends.
- Improved profitability by accurately maintaining P&L to meet prime fiscal responsibility.
- Oversaw daily operations across multiple departments, ensuring alignment with strategic objectives.
- Led organizational development changes, enabling organization to better respond and adapt to industry and market changes.
- Built relationships with external stakeholders such as investors, partners.
- Managed staff recruitment, training, and development processes.
- Drove revenue by cultivating successful client relations.
Education
Bachelor of Science - Biochemistry
East Carolina University
Greenville, NC05-2014
Skills
- POS systems
- Cash handling
- Customer service
- Guest relations
- Conflict resolution
- Staff training
- Team leadership
- Event coordination
- Process improvement
- Relationship management
Certification
- HAZMAT CDL
Timeline
Front of House Manager
Owens' Restaurant
03.2024 - 11.2024
Chief Operating Officer
Outer Banks LP Gas and Appliance
03.2017 - 03.2024
Bachelor of Science - Biochemistry
East Carolina University
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