Thed Bostic
3810 Marvin Rd, Charlotte
Summary
Dynamic professional with a robust background in customer service, intelligence support, and delivery operations, adept at thriving in fast-paced environments. Exceptional communication, analytical, and problem-solving abilities ensure customer inquiries are managed with empathy and efficiency while upholding high satisfaction standards. Skilled in data collection, analysis, and interpretation, providing actionable insights that align with mission objectives. Recognized for delivering timely and accurate service, showcasing adaptability to changing demands and fostering effective collaboration within team-based operations.
Overview
7
7
years of professional experience
Work History
Customer Service Associate
Lowes
01.2020 - Current
- Assisting in answering customer questions either over the phone or in person.
- Providing customer service based on the individual needs of each customer.
- Assisting in setting up the store for holiday and promotional events.
- Stocking and zoning products, making sure shelves are full and look presentable.
Intelligence Specialist
U.S. Navy
11.2018 - Current
- Analyzing intelligence data.
- Preparing and presenting intelligence briefings.
- Using maps and charts to produce imagery data.
- Maintaining intelligence databases, libraries, and files.
- Providing input and receiving data from computerized intelligence systems ashore and afloat.
- Providing assessments based on summarized data.
- Searching databases for information adversary
Delivery Associate
Lucky Logistics
03.2025 - 12.2025
- Delivered packages efficiently, ensuring timely arrival and customer satisfaction.
- Operated delivery vehicle safely while adhering to traffic regulations and company policies.
- Monitored vehicle maintenance needs to ensure reliability and compliance with safety standards.
- Delivered packages to customer doorsteps and business offices.
- Maintained “Fantastic” performance rating on delivery scorecards through consistent on-time deliveries, safe driving, and adherence to company standards
- Delivered 150–200+ packages per route while meeting strict time windows and route efficiency expectations
- Followed GPS-optimized routes and adjusted in real time to traffic and weather conditions to ensure timely delivery
Medical Transport
Med One
06.2022 - 08.2022
- Ensured timely and safe transportation of patients to medical appointments.
- Provided assistance to patients during boarding and disembarking processes, enhancing overall comfort.
- Implemented efficient routing strategies to minimize travel time while ensuring adherence to safety standards.
- Maintained vehicle cleanliness and functionality through regular inspections and maintenance checks.
- Assisted patients in entering and exiting the vehicle safely, utilizing proper lifting techniques when necessary.
Education
Associate of Arts - English
Fayetteville State University
Fayetteville, NC12.2025
Associate of Arts - English
Northeastern Technical College
Cheraw, SCSkills
- Customer service
- Customer support
- Stock replenishment
- Open source intelligence
- Research
- Intelligence collection
- Hold a "TOP SECRET" Security Clearance
- Providing briefings
- Package handling
- GPS navigation
- Time management skills
- Safe driving record
LANGUAGES
English
Timeline
Delivery Associate
Lucky Logistics
03.2025 - 12.2025
Medical Transport
Med One
06.2022 - 08.2022
Customer Service Associate
Lowes
01.2020 - Current
Intelligence Specialist
U.S. Navy
11.2018 - Current
Associate of Arts - English
Fayetteville State University
Associate of Arts - English
Northeastern Technical College
AWARDS
Service Star- Awarded from Lowes for excellent customer service.
Service Star
Earned Lowe’s Service Star for exceptional customer service and consistently exceeding performance expectations.
Driver of the Week
Recognized as Driver of the Week for outstanding delivery performance, maintaining a Fantastic scorecard rating, safe driving practices, and consistent on-time route completion