Summary
Overview
Work History
Education
Skills
Timeline
Generic

Thea Palmer

Siler City,NC

Summary

A qualified professional with a strong background in case management, dedicated to creating a meaningful impact. Passionate about delivering exceptional client support and resources, guided by integrity and a commitment to resolving challenges. As a compassionate and collaborative individual, possesses extensive knowledge of services, treatment options, and effective problem-solving techniques.

Skilled in researching and developing comprehensive case files, excelling in client assessments, resource coordination, and crisis intervention. Dependable and results-oriented, fully dedicated to ensuring positive outcomes for every individual served.

Overview

12
12
years of professional experience

Work History

Case Manager

Breaking Barrier Resources Ministry
08.2024 - Current
  • Initiated the housing assistance journey by conducting in-depth intake interviews, assessing clients' situations, and determining their eligibility for housing assistance. This crucial step laid the foundation for the comprehensive support provided and assisted clients in navigating housing, legal services, and public benefits to gain access to valuable resources.
  • Evaluate clients' housing needs and capabilities to create personalized housing plans. I developed and implemented case management plans to address each client's needs and goals. This approach ensured that no aspect of the client's situation was overlooked. Provided emotional support to clients while helping them set financial and life goals.
  • Develop tailored housing plans and connect clients with appropriate services. –
  • Assist clients with independent living skills, employment support, budgeting, and transportation.
  • Coordinate with landlords and housing agencies to secure affordable housing for clients.
  • Facilitate the application process for housing assistance programs, including Section 8 Vouchers, Targeted Housing Vouchers, and Indian Affairs vouchers.
  • Provide crisis intervention services to address immediate housing emergencies or evictions.

Case Manager

Community Alternative/CASCADE of Durham
10.2021 - 08.2024
  • Manages and monitors a caseload of twenty women clients
  • Conducts assessments and helps clients establish realistic life goals.
  • Coordinates and links clients/child(ren) to community resources.
  • Assigns various skills-building activities to paraprofessionals to educate clients.
  • Communications with agencies and workers that are involved with clients.
  • Facilitate the application process for housing assistance programs, including Section 8 Vouchers, Targeted Housing Vouchers, and Indian Affairs vouchers.
  • Monitors clients’ progress, safety, and medications
  • Collects outcome data based on client progress.
  • Acts as the First Responder for clients during crises.
  • Represents clients in the Program in Family Court and Provides on-call coverage.
  • Participates in clinical supervision.
  • Facilitates discharge planning.

Substance Abuse Coordinator

Chatham County 360/Pretrial
01.2013 - 10.2021
  • Screening of incarcerated defendants, first offender, and juveniles
  • ·Verify information provided by defendants with friends, relatives, and victims
  • Educated over 10 juveniles every 90 days and over 10 first offender every 6 to 12 months on drug education, abstain from substance abuse, life skills, healthy decisions making
  • Assisted and supported families and juveniles in determining appropriate care plans
  • Collaborated with Probation Officer, Juveniles Court Counselors, Teachers, Parents, and community agencies that juveniles’ needs are being met
  • Documented progress in treatment plans, educational, community services and maintained updated case records
  • Monitoring defendants in pretrial services and other court diversion programs
  • Counselor defendants suffering from alcohol and drug addictions
  • Compile data entry for tracking pretrial release defendants on GPS
  • Follow up defendants' progress by maintaining open communication with defendant, and service providers
  • Manage defendants on call-ins and other conditions of release
  • Makes referrals for mental health and substance abuse treatment
  • Perform random drug screens, as needed
  • Report to District and Supreme court, District Attorneys, and on defendants' performance
  • Work with community-based mental health and substance abuse providers to implement individual service plans
  • Contact Facilities for intensive outpatient and inpatient service
  • Maintain and prepare confidential records, reports, and track program data
  • Testify in court
  • Collected money

· Maintains confidential records

Education

Bachelor of Science - Criminal Justice

Pfeiffer University
Charlotte, NC
08-2013

Skills

  • Proficient in PCP’s, PCP updates and NC- Topps
  • Excellent communication, presentation, and organization skills
  • Ability to manage emergencies and maintain effective work relationships
  • Emotional Support
  • Handing Crisis Situations
  • Identifying Child Abuses and Neglect
  • Proficient in using Microsoft Office: Word, Excel, Outlook, and PowerPoint
  • Staying Calm and Professional Under Pressure

    Understanding Clients Needs

    Certified in CPR, Mental Health First Aid

    ,

Timeline

Case Manager

Breaking Barrier Resources Ministry
08.2024 - Current

Case Manager

Community Alternative/CASCADE of Durham
10.2021 - 08.2024

Substance Abuse Coordinator

Chatham County 360/Pretrial
01.2013 - 10.2021

Bachelor of Science - Criminal Justice

Pfeiffer University
Thea Palmer