Tevin Peterson
Charlotte
Summary
Detail-oriented with solid background in customer service have the ability to communicate clearly and effectively with customers and co-workers. Have been recognized for team work and have been valued for excellent communication skills, resourcefulness, and problem solving.
Overview
7
7
years of professional experience
Work History
E-Commerce Specialist
MemoryC
01.2019 - Current
- Analyze business processes and identify improvements for business growth.
- Improve data analysis techniques using Microsoft SQL and Google Analytics
- Manage product catalogs in Amazon Seller Central, Walmart Seller Center, and Newegg Seller Portal.
- Work with suppliers/vendors on projects, contracts, product performance, and product pricing.
- Maintain up-to-date knowledge of competitor products and pricing.
- Handle inventory transactions, inventory reports and business partner catalog numbers in SAP
- Report/dashboard key information to measure progress.
- Correspond with online customer to address questions/complaints about products and policies.
Lead Sales Associate/Key Holder
Clarks Retail
06.2017 - 01.2019
- Collaborated with coworkers to ensure weekly sales goals were met.
- Developed positive customer relationships through friendly greetings and excellent service
- Initiated inventory control measure to sustain stock levels
- Completed thorough opening, closing and shift change functions to maintain operational standards
- Addressed customer needs, responding to specific requests
- Maintained a clean/safe work area
- Managed and directed project team activities.
- Educated guess on products and services
- Drove an outstanding level of customer service.
- Handled cash register operations and cash transactions
Tech Support Intern
Greensboro Parks And Recreation
05.2016 - 08.2016
- Installed operating systems as well as PC software installation and hardware installation/repair/replacement.
- Provided timely and accurate troubleshooting over the phone, via email/chat for hardware, software, and network connectivity.
- Analyzed and interpreted data for managerial action and strategy.
- Documented, tracked and monitored certain issues to ensure a timely resolution.
- Completed assigned projects in a timely manner.
- Used SAP to progress inbound returns and accurately update inventory.
- Tested, fixed, and performed post-resolution follow-ups to ensure problems have been adequately resolved.
Education
Master of Science - Computer System Technology
North Carolina A & T State University
Greensboro, NC12.2018
Bachelor of Science - Recreation Admin
North Carolina Central University
Durham, NC05.2016
Skills
- Strong oral & written communication
- Customer Service
- Inventory Management
- Sales
- Computer Proficiency
- Problem solving
- Product Knowledge
- Efficient and Detailed - Oriented
- Workplace Safety
- Interpersonal and Collaborative skills
Timeline
E-Commerce Specialist
MemoryC
01.2019 - Current
Lead Sales Associate/Key Holder
Clarks Retail
06.2017 - 01.2019
Tech Support Intern
Greensboro Parks And Recreation
05.2016 - 08.2016
Master of Science - Computer System Technology
North Carolina A & T State University
Bachelor of Science - Recreation Admin
North Carolina Central University
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