Contessa Gurski
Cary
Summary
Dynamic training and engagement professional with over 8 years of experience driving enterprise learning, capability development, and mentoring initiatives at MetLife. Expertise in coordinating impactful learning programs, fostering strong stakeholder partnerships, and delivering clear, learner-focused communications. Committed to enhancing engagement through innovative, technology-driven learning experiences that empower individuals and teams to achieve their full potential. Proven track record of creating learner-centered environments that support continuous growth and development within organizations.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Subject Matter Expert
MetLife
Cary, NC
01.2021 - Current
- Support learning communities by providing real-time product, system, and process guidance during training and mentoring sessions.
- Share learning insights and metrics with leadership to inform data-driven enhancements.
- Collaborated with compliance teams to ensure adherence to regulatory requirements.
- Facilitated training sessions on Group Benefits products for internal stakeholders.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed comprehensive documentation to support knowledge transfer across departments.
Business Instructor II
MetLife
Cary, NC
06.2019 - Current
- Facilitated day-to-day operations of enterprise learning and capability development initiatives to enhance workforce skills and competencies.
- Organized and executed learner engagement initiatives, including instructor-led training, learning forums, mentoring support activities, and system readiness sessions to promote effective learning environments.
- Formulated clear and impactful messaging to drive program awareness while ensuring alignment with participant expectations.
- Oversaw operational management of training programs, including scheduling, enrollment support, facilitator coordination, and learning platform readiness.
- Evaluated learner and instructor feedback alongside engagement metrics to identify trends and drive program improvements.
- Facilitated mentorship and coaching for instructors, job coaches, and SMEs to promote consistent, learner-focused instructional methods.
- Developed and implemented comprehensive business curricula to enhance student engagement and learning outcomes.
- Facilitated interactive classroom discussions to foster critical thinking and collaboration among students.
Education
High School Diploma -
Miami East High School
Casstown, OH05-1990
Skills
- Learning Program Coordination
- Capability Development
- Mentoring Programs
- Learner Engagement Strategy
- Program Operations
- Stakeholder Collaboration
- Instructor Readiness
- Feedback & Data Analysis
- LMS & CRM Training Platforms
- AI‑Enabled Learning Tools
- Learner‑Centered Design
- Employee Experience
Certification
- Master Trainer Certification
Timeline
Subject Matter Expert
MetLife
01.2021 - Current
Business Instructor II
MetLife
06.2019 - Current
High School Diploma -
Miami East High School