Tessa Miller

Work History

Gwinnett College

08.2024 - Current

Taught Medical Assisting courses, providing instruction to up to 18 undergraduate students.
Built relationships with students, mentoring on personal, professional and academic goals while providing coaching on effective study habits.
Graded quizzes, tests, homework, and projects to provide students with timely academic progress information and feedback.
Strengthened critical thinking skills in students through the incorporation of problem-based learning activities.

Arbor OBGYN

03.2023 - Current

Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
Obtained client medical history, medication information, symptoms, and allergies.
Performed medical records management, including filing, organizing and scanning documents.
Documented vital signs and health history for patients in clinic and hospital environments.
Knowledge with HIPAA compliance and OSHA standards.
Sanitized, restocked, and organized exam rooms and medical equipment.

Associated Urology of NC

04.2012 - 03.2023

Responsible for new patient referral, and scheduling established patients
Insurance verification, obtaining prior authorization
Customer service and handling patient concerns and complaints
Patient triage call to obtain direct patient care concerns
Employee scheduling and payroll.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.

Conway Medical Center

05.2002 - 02.2012

Responsible for ER bedside registration, outpatient registration, insurance verification, customer service.
Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
Provided exceptional customer service, addressing patient concerns promptly and professionally.
Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
Collaborated with clinical staff to ensure seamless coordination of care for patients.
Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
Performed patient pre-admission, admission, transfer and discharge activities.