Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tess Moody

Boone

Summary

Dynamic professional with a strong work ethic and exceptional customer service skills, honed at The Social. Proven ability to enhance guest engagement through effective upselling and training new hires. Adaptable and a critical thinker, committed to delivering outstanding experiences while managing high-pressure situations. Proficient in cash handling and POS systems.

Professional hospitality worker with extensive experience in delivering high-quality service in busy dining settings. Known for strong focus on teamwork and achieving customer satisfaction. Versatile and reliable, adapting to changing needs and ensuring smooth operations through excellent communication and problem-solving skills.

Experienced with greeting and seating guests efficiently, managing reservations, and providing welcoming environment. Utilizes strong communication skills to ensure smooth interactions and guest satisfaction. Knowledge of handling guest inquiries and resolving issues promptly to maintain positive dining experience.

Overview

4
4
years of professional experience

Work History

Server

The Social
01.2025 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.

Restaurant Hostess

The Flying Pig
04.2022 - 08.2024
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.

Nursing Assistant

Clapps Nursing Home
09.2021 - 06.2022
  • Helped patients effectively manage routine bathing, grooming, and other hygiene needs.
  • Improved patient satisfaction by providing compassionate assistance with daily activities, such as bathing, dressing, and feeding.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Increased patient engagement by providing emotional support, companionship, and encouragement during challenging times.

Education

Associate of Arts - Psychology

Appalachian State University
Boone, NC
05-2027

High School Diploma -

Asheboro High School
Asheboro, NC
06-2023

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement
  • Public speaking
  • Critical thinker
  • Adaptability

Timeline

Server

The Social
01.2025 - Current

Restaurant Hostess

The Flying Pig
04.2022 - 08.2024

Nursing Assistant

Clapps Nursing Home
09.2021 - 06.2022

Associate of Arts - Psychology

Appalachian State University

High School Diploma -

Asheboro High School
Tess Moody