Teshombee Small
Durham
Summary
Over 5 years of experience in multifamily property management with a focus on affordable housing. Currently leading a team at The Franklin Johnston Group, overseeing daily operations, ensuring compliance with LIHTC regulations, and managing budgets to enhance financial performance. Proven track record in maintaining high occupancy rates and fostering positive tenant relationships. Committed to creating a collaborative team environment that drives success.
Overview
12
12
years of professional experience
Work History
Community Manager
The Franklin Johnston Group
03.2020 - 12.2025
- Fostered community engagement by organizing impactful events and activities.
- Oversaw resident communications through newsletters and social media platforms.
- Spearheaded development and implementation of resident feedback initiatives to elevate satisfaction levels.
- Facilitated collaboration with maintenance teams to resolve resident concerns efficiently.
- Monitored lease and renewal rates to drive informed decision-making.
- Collaborated with maintenance staff to execute timely repairs and enhancements.
Community Manager
Wellington Management
01.2017 - 02.2020
- Managed daily operations of an affordable housing community, ensuring compliance with LIHTC, HUD, and Fair Housing regulations
- Oversaw tenant certifications, annual recertifications, income verifications, and rent calculations in accordance with program guidelines
- Maintained accurate resident files and documentation to ensure audit readiness and regulatory compliance
Utilized Yardi Voyager to manage leasing activity, rent rolls, reports, work orders, and resident accounts - Coordinated leasing efforts including marketing, applicant screening, move-ins, and move-outs
- Managed rent collections, delinquency control, and payment plans while enforcing lease terms
Customer Service Representative
Spectrum
05.2014 - 01.2017
- Resolved customer inquiries through various communication channels, ensuring timely and accurate information delivery.
- Managed billing and account issues, maintaining high levels of customer satisfaction and retention.
- Collaborated with technical support teams to troubleshoot service problems, enhancing overall customer experience.
- Trained new employees on customer service protocols and effective communication techniques, fostering a knowledgeable team environment.
Education
Associate of Arts - Management
Pitt Community College
Winterville, NC05.2014
Skills
- Community involvement
- Tenant laws
- Operations oversight
- Property evaluation
- Resident engagement
- Performance management
- Employee training
- Budget management
- Property inspections
- Supplier management
- Software proficiency
Timeline
Community Manager
The Franklin Johnston Group
03.2020 - 12.2025
Community Manager
Wellington Management
01.2017 - 02.2020
Customer Service Representative
Spectrum
05.2014 - 01.2017
Associate of Arts - Management
Pitt Community College