Terry Caldwell
Fuquay-Varina,NC
Summary
Bridging clinical excellence and business strategy, I apply "Systems Thinking" to empower the people behind patient care. As a Regional Manager, I lead enterprise-level digital transformations and system implementations to ensure operational interoperability. I specialize in aligning stakeholders and building resilient frameworks that thrive in evolving healthcare landscapes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Practice Manager
Associated Urologists of North Carolina
09.2024 - Current
- Cultivate a high-performing, patient-centered culture across 3 regional sites by prioritizing staff development, cross-training, and empathetic leadership to reduce attrition and improve team cohesion.
- Facilitate seamless coordination between office managers and department leaders to align regional goals, utilizing structured team-building exercises to improve communication and collective problem-solving.
- Orchestrate practice coordination with local healthcare referral partners to streamline patient transitions and strengthen community-wide clinical alignment.
- Employ data-driven capacity models to maximize provider templates and staffing efficiency, successfully increasing practice revenue despite declining reimbursement trends.
- Act as a strategic bridge between business ownership and clinical providers, fostering physician alignment through transparent communication and data-backed operational refinements.
- Champion the seamless transition of enterprise-level scheduling and template building systems between AUNC and local healthcare systems, streamlining cross-functional workflows in accounting, billing, and patient engagement.
- Oversee daily regional operations for 10 providers and 30+ reports, ensuring timely compliance with federal regulations while maintaining optimal inventory and equipment standards.
- Created and implemented leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Practice Administrator
Carolinas Center For Oral and Facial Surgery / Envision Dental Implant Center
03.2024 - 09.2024
- Continuous Planning for individual practice needs for daily and long-term operation
- Administrative training and team building
- Administrative and Clinical team construction
- Strong and empathetic leadership
- Innovative problem solving, and continuous fostering of Physician alignment
- Proficient in use and teaching of DSM Practice management software and reporting tools
- Overseeing daily operations of the practice including scheduling, staffing, facilitating insurance claims, and patient satisfaction
- Managing the Practice’s Daily and monthly budget and revenue goals.
- Developing and implementing marketing strategies to attract new patients and mitigate patient complaints
- Develop and maintain positive patient relations education
- Ensure inventory, compliance, and equipment are all maintained, and coordinate with the necessary contacts to do so.
- Broad exposure to RCM, insurance claims submission and appeals process
Traveling Certified Surgical Technologist
Medpro Healthcare Staffing
03.2021 - 03.2024
- Delivered unparalleled technical expertise to foster a positive culture within surgical departments during critical staffing crises, ensuring seamless operations and uncompromising patient safety.
- Stepped into functional Team Leader roles to drive efficiency and precision in surgical procedures while optimizing teamwork dynamics and enhancing overall surgical outcomes.
- Streamlined complex oral and maxillofacial workflows by leveraging Stryker innovations and advanced surgical technologies to achieve optimal clinical results.
- Proactively trained and facilitated knowledge transfer permanent staff members on emerging surgical technologies, assisting the organization in maintaining operational excellence and staying ahead of industry advancements.
- Displayed extreme adaptability and versatility by effectively assimilating into diverse surgical teams with minimal training or supervision to achieve collective procedural goals.
- Maintained proficiency across various specialties, transitioning fluidly between surgical assisting and surgical technology roles to provide exceptional support across a broad spectrum of procedures.
Surgical Technologist II
Wakemed Cary Hospital
07.2015 - 06.2021
- Specialized in Davinci-robotic laparoscopy, Ortho-trauma, Sports med, Ophthalmic, and plastics, with intermediate experience in other specialties.
- Performed consistently as the first assist in all specialties, demonstrating expertise and proficiency.
- Executed impeccable aseptic technique, ensuring the maintenance of sterility for surgical implants and equipment.
- Proficiently provided hemostasis and skillful guided dissection, along with precise wound closure using suturing techniques.
- Collaborated closely with anesthesiologists and surgical attendings to deliver optimal patient care during procedures.
- Efficiently coordinated sterile processing requirements, aligned with the surgical weekly schedule to support seamless operations.
- Actively participated in the implementation and integration of new surgical technologies, contributing to improved patient outcomes and increased operational efficiency.
- Demonstrated a proactive approach by constantly anticipating the needs of the surgical team, resulting in smooth and successful surgeries.
Private Surgical First Assistant II
Atrium Health: Cosmetic & Plastic Surgery
08.2014 - 07.2015
- Assisted Attending physicians in performing Head and neck cosmetic and reconstruction surgeries, ensuring smooth and efficient procedures.
- Directly participated in Microsurgical reconstruction, contributing to successful outcomes and patient satisfaction.
- Skillfully placed Surgical Drains and Wound Vacs under supervision, effectively aiding in post-operative recovery.
- Demonstrated expertise in providing hemostasis and guided dissection, as well as performing wound closure with suturing techniques.
- Prepared the surgical team for the surgeon’s specific needs, ensuring seamless coordination of instrumentation, positioning, and medication administration.
- Ran Head and neck Plastics Clinic for pre and post-operative patients and consultations, delivering exceptional care and support throughout the process.
- Effectively communicated the surgeon’s requirements to the purchasing department and surgical representatives, optimizing the availability of necessary resources.
- Provided continued patient care through phone nursing and messaging systems, addressing post-operative concerns and ensuring a high level of patient satisfaction.
- Proficiently documented and communicated patient encounters in Epic: Electronic Medical Record, maintaining accurate and up-to-date records.
- Ensured proper consent and release signing before and after procedures, adhering to all legal and ethical standards to protect patient rights and privacy.
Private Surgical First Assistant
Lifestyle Lift
07.2013 - 08.2014
- Executed the setup of surgical equipment and maintained a sterile environment for one to two, three-to-six-hour cases daily, guaranteeing the utmost safety and precision during surgeries.
- Demonstrated exceptional patient care by checking in patients, recording vital signs, and providing assistance in the administration of level I anesthesia, contributing to patients’ comfort and well-being throughout their surgical journey.
- Conducted comprehensive surgical consultations with patients and utilized 3D imaging to capture pre and post-operative patient photos, enhancing communication and facilitating well-informed decision-making.
- Assumed responsibility for generating the surgical schedule, optimizing patient follow-ups, and efficiently allocating surgical team members, ensuring seamless workflow and consistent patient care.
- Developed and maintained surgeon preference cards, meticulously detailing medication, instruments, and equipment requirements, streamlining surgical procedures and enhancing team cohesion.
- Exhibited a strong aptitude for maintaining and servicing basic surgical equipment, guaranteeing equipment functionality and contributing to the overall efficiency of surgical operations.
- Collaborated as one of three Private Surgical Techs for the Surgical Practice, fostering a positive and productive team environment, and contributing to the practice’s reputation for excellence in patient care and surgical outcomes.
Surgical Technologist
UNC Healthcare
07.2012 - 07.2013
- Specialized in supporting Laparoscopic, Orthopedic, Podiatric, Urologic, and Bowel Resection surgeries to ensure optimal patient outcomes.
- Facilitated the setup and active assistance in 4 to 8 surgeries per day, maintaining efficiency and precision in the operating room.
- Practiced Aseptic Technique rigorously to safeguard against infections and promote a safe surgical environment.
- Proactively shared valuable insights and expertise on new procedures and associated instrumentation with the OR team, fostering continuous improvement and staying up to date with industry advancements.
- Collaborated effectively with instrument representatives, playing a pivotal role in educating surgeons on innovative procedures, resulting in enhanced surgical capabilities and better patient care.
Clinical Internships
UNC Healthcare, Rex Wakefield Surgical Center, Durham VA Medical Center
01.2011 - 12.2011
- Completed 9 month Working Clinical internship
Education
Bachelor of Science - Business Administration
University of North Carolina FSU
Fayetteville, NC01-2025
Associate in science - Business Administration
Wake-Tech Community College
Raleigh, NC01-2020
Associate of Applied Science - Surgical Technology
Miller-Motte College
Cary, NC01-2011
Skills
- Regional Operations Management
- Systems Thinking & Interoperability
- IT Support & System Implementation
- Empathetic & Servant Leadership
- Revenue Architecture & Modeling
- Digital Transformation
- Stakeholder & Physician Alignment
- Cross-Functional Team Building
- Strategic Change Management
- Clinical Workflow Optimization
Accomplishments
- Maximized surgical suite utilization by reducing unused block time by 90%. achieved through the rigorous optimization of primary and assistant provider schedules and the synchronization of training protocols between local hospital systems and internal scheduling teams.
- Engineered administrative workflows that cut patient processing time by 40%.
- Decreased administrative and billing errors by 50% via standardized EHR/PM protocols.
- Achieved a 70% reduction in dissatisfaction reports by fostering an empathetic, service-first culture.
Certification
- NextGen Practice Management Professional Training Certification - 11/2024
- American BLS/CPR - 09/2024
Timeline
Regional Practice Manager
Associated Urologists of North Carolina
09.2024 - Current
Practice Administrator
Carolinas Center For Oral and Facial Surgery / Envision Dental Implant Center
03.2024 - 09.2024
Traveling Certified Surgical Technologist
Medpro Healthcare Staffing
03.2021 - 03.2024
Surgical Technologist II
Wakemed Cary Hospital
07.2015 - 06.2021
Private Surgical First Assistant II
Atrium Health: Cosmetic & Plastic Surgery
08.2014 - 07.2015
Private Surgical First Assistant
Lifestyle Lift
07.2013 - 08.2014
Surgical Technologist
UNC Healthcare
07.2012 - 07.2013
Clinical Internships
UNC Healthcare, Rex Wakefield Surgical Center, Durham VA Medical Center
01.2011 - 12.2011
Bachelor of Science - Business Administration
University of North Carolina FSU
Associate in science - Business Administration
Wake-Tech Community College
Associate of Applied Science - Surgical Technology
Miller-Motte College