Terry Caldwell
Fuquay-Varina,NC
Summary
Bridging clinical excellence and business strategy, I apply "Systems Thinking" to empower the people behind patient care. As a Regional Manager, I lead enterprise-level digital transformations and system implementations to ensure operational interoperability. I specialize in aligning stakeholders and building resilient frameworks that thrive in evolving healthcare landscapes.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Regional Practice Manager
Associated Urologists of North Carolina
Cary, NC
09.2024 - Current
- Cultivate a high-performing, patient-centered culture across 3 regional sites by prioritizing staff development, cross-training, and empathetic leadership to reduce attrition and improve team cohesion.
- Facilitate seamless coordination between office managers and department leaders to align regional goals, utilizing structured team-building exercises to improve communication and collective problem-solving.
- Orchestrate practice coordination with local healthcare referral partners to streamline patient transitions and strengthen community-wide clinical alignment.
- Employ data-driven capacity models to maximize provider templates and staffing efficiency, successfully increasing practice revenue despite declining reimbursement trends.
- Act as a strategic bridge between business ownership and clinical providers, fostering physician alignment through transparent communication and data-backed operational refinements.
- Champion the seamless transition of enterprise-level scheduling and template building systems between AUNC and local healthcare systems, streamlining cross-functional workflows in accounting, billing, and patient engagement.
- Oversee daily regional operations for 10 providers and 30+ reports, ensuring timely compliance with federal regulations while maintaining optimal inventory and equipment standards.
- Created and implemented leadership development, coaching and team management model, resulting in promotion of employees into increased levels of responsibility.
Practice Administrator
Carolinas Center For Oral and Facial Surgery / Envision Dental Implant Center
Charlotte, NC
03.2024 - 09.2024
- Continuous Planning for individual practice needs for daily and long-term operation
- Administrative training and team building
- Administrative and Clinical team construction
- Strong and empathetic leadership
- Innovative problem solving, and continuous fostering of Physician alignment
- Proficient in use and teaching of DSM Practice management software and reporting tools
- Overseeing daily operations of the practice including scheduling, staffing, facilitating insurance claims, and patient satisfaction
- Managing the Practice’s Daily and monthly budget and revenue goals.
- Developing and implementing marketing strategies to attract new patients and mitigate patient complaints
- Develop and maintain positive patient relations education
- Ensure inventory, compliance, and equipment are all maintained, and coordinate with the necessary contacts to do so.
- Broad exposure to RCM, insurance claims submission and appeals process
Traveling Certified Surgical Technologist
Medpro Healthcare Staffing
Hilo, HI
03.2021 - 03.2024
- Delivered unparalleled technical expertise to foster a positive culture within surgical departments during critical staffing crises, ensuring seamless operations and uncompromising patient safety.
- Stepped into functional Team Leader roles to drive efficiency and precision in surgical procedures while optimizing teamwork dynamics and enhancing overall surgical outcomes.
- Streamlined complex oral and maxillofacial workflows by leveraging Stryker innovations and advanced surgical technologies to achieve optimal clinical results.
- Proactively trained and facilitated knowledge transfer permanent staff members on emerging surgical technologies, assisting the organization in maintaining operational excellence and staying ahead of industry advancements.
- Displayed extreme adaptability and versatility by effectively assimilating into diverse surgical teams with minimal training or supervision to achieve collective procedural goals.
- Maintained proficiency across various specialties, transitioning fluidly between surgical assisting and surgical technology roles to provide exceptional support across a broad spectrum of procedures.
Surgical Technologist II
Wakemed Cary Hospital
Cary, NC
07.2015 - 06.2021
- Specialized in Davinci-robotic laparoscopy, Ortho-trauma, Sports med, Ophthalmic, and plastics, with intermediate experience in other specialties.
- Performed consistently as the first assist in all specialties, demonstrating expertise and proficiency.
- Executed impeccable aseptic technique, ensuring the maintenance of sterility for surgical implants and equipment.
- Proficiently provided hemostasis and skillful guided dissection, along with precise wound closure using suturing techniques.
- Collaborated closely with anesthesiologists and surgical attendings to deliver optimal patient care during procedures.
- Efficiently coordinated sterile processing requirements, aligned with the surgical weekly schedule to support seamless operations.
- Actively participated in the implementation and integration of new surgical technologies, contributing to improved patient outcomes and increased operational efficiency.
- Demonstrated a proactive approach by constantly anticipating the needs of the surgical team, resulting in smooth and successful surgeries.
Private Surgical First Assistant II
Atrium Health: Cosmetic & Plastic Surgery
Charlotte, NC
08.2014 - 07.2015
- Assisted Attending physicians in performing Head and neck cosmetic and reconstruction surgeries, ensuring smooth and efficient procedures.
- Directly participated in Microsurgical reconstruction, contributing to successful outcomes and patient satisfaction.
- Skillfully placed Surgical Drains and Wound Vacs under supervision, effectively aiding in post-operative recovery.
- Demonstrated expertise in providing hemostasis and guided dissection, as well as performing wound closure with suturing techniques.
- Prepared the surgical team for the surgeon’s specific needs, ensuring seamless coordination of instrumentation, positioning, and medication administration.
- Ran Head and neck Plastics Clinic for pre and post-operative patients and consultations, delivering exceptional care and support throughout the process.
- Effectively communicated the surgeon’s requirements to the purchasing department and surgical representatives, optimizing the availability of necessary resources.
- Provided continued patient care through phone nursing and messaging systems, addressing post-operative concerns and ensuring a high level of patient satisfaction.
- Proficiently documented and communicated patient encounters in Epic: Electronic Medical Record, maintaining accurate and up-to-date records.
- Ensured proper consent and release signing before and after procedures, adhering to all legal and ethical standards to protect patient rights and privacy.
Private Surgical First Assistant
Lifestyle Lift
Huntersville, NC
07.2013 - 08.2014
- Executed the setup of surgical equipment and maintained a sterile environment for one to two, three-to-six-hour cases daily, guaranteeing the utmost safety and precision during surgeries.
- Demonstrated exceptional patient care by checking in patients, recording vital signs, and providing assistance in the administration of level I anesthesia, contributing to patients’ comfort and well-being throughout their surgical journey.
- Conducted comprehensive surgical consultations with patients and utilized 3D imaging to capture pre and post-operative patient photos, enhancing communication and facilitating well-informed decision-making.
- Assumed responsibility for generating the surgical schedule, optimizing patient follow-ups, and efficiently allocating surgical team members, ensuring seamless workflow and consistent patient care.
- Developed and maintained surgeon preference cards, meticulously detailing medication, instruments, and equipment requirements, streamlining surgical procedures and enhancing team cohesion.
- Exhibited a strong aptitude for maintaining and servicing basic surgical equipment, guaranteeing equipment functionality and contributing to the overall efficiency of surgical operations.
- Collaborated as one of three Private Surgical Techs for the Surgical Practice, fostering a positive and productive team environment, and contributing to the practice’s reputation for excellence in patient care and surgical outcomes.
Surgical Technologist
UNC Healthcare
Smithfield, NC
07.2012 - 07.2013
- Specialized in supporting Laparoscopic, Orthopedic, Podiatric, Urologic, and Bowel Resection surgeries to ensure optimal patient outcomes.
- Facilitated the setup and active assistance in 4 to 8 surgeries per day, maintaining efficiency and precision in the operating room.
- Practiced Aseptic Technique rigorously to safeguard against infections and promote a safe surgical environment.
- Proactively shared valuable insights and expertise on new procedures and associated instrumentation with the OR team, fostering continuous improvement and staying up to date with industry advancements.
- Collaborated effectively with instrument representatives, playing a pivotal role in educating surgeons on innovative procedures, resulting in enhanced surgical capabilities and better patient care.
Clinical Internships
UNC Healthcare, Rex Wakefield Surgical Center, Durham VA Medical Center
Raleigh, NC
01.2011 - 12.2011
- Completed 9 month Working Clinical internship
Education
Bachelor of Science - Business Administration
University of North Carolina FSU
Fayetteville, NC01-2025
Associate in science - Business Administration
Wake-Tech Community College
Raleigh, NC01-2020
Associate of Applied Science - Surgical Technology
Miller-Motte College
Cary, NC01-2011
Skills
- Regional Operations Management
- Systems Thinking & Interoperability
- IT Support & System Implementation
- Empathetic & Servant Leadership
- Revenue Architecture & Modeling
- Digital Transformation
- Stakeholder & Physician Alignment
- Cross-Functional Team Building
- Strategic Change Management
- Clinical Workflow Optimization
Accomplishments
- Maximized surgical suite utilization by reducing unused block time by 90%. achieved through the rigorous optimization of primary and assistant provider schedules and the synchronization of training protocols between local hospital systems and internal scheduling teams.
- Engineered administrative workflows that cut patient processing time by 40%.
- Decreased administrative and billing errors by 50% via standardized EHR/PM protocols.
- Achieved a 70% reduction in dissatisfaction reports by fostering an empathetic, service-first culture.
Certification
- NextGen Practice Management Professional Training Certification - 11/2024
- American BLS/CPR - 09/2024
Timeline
Regional Practice Manager
Associated Urologists of North Carolina
09.2024 - Current
Practice Administrator
Carolinas Center For Oral and Facial Surgery / Envision Dental Implant Center
03.2024 - 09.2024
Traveling Certified Surgical Technologist
Medpro Healthcare Staffing
03.2021 - 03.2024
Surgical Technologist II
Wakemed Cary Hospital
07.2015 - 06.2021
Private Surgical First Assistant II
Atrium Health: Cosmetic & Plastic Surgery
08.2014 - 07.2015
Private Surgical First Assistant
Lifestyle Lift
07.2013 - 08.2014
Surgical Technologist
UNC Healthcare
07.2012 - 07.2013
Clinical Internships
UNC Healthcare, Rex Wakefield Surgical Center, Durham VA Medical Center
01.2011 - 12.2011
Bachelor of Science - Business Administration
University of North Carolina FSU
Associate in science - Business Administration
Wake-Tech Community College
Associate of Applied Science - Surgical Technology
Miller-Motte College