Exceptional leader talented at [Skills set 1], [Skill set 2] and [Skill set 3]. Technically-savvy with outstanding relationship building, training and presentation skills. Motivated [Job Title] with solid experience managing all levels of large scale projects, including budgeting and administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Performance Improvement Coordinator
Duke Energy
526 S. Church Street, Charlotte
04.2002 - 03.2016
Achieved department objectives by managing corrective action program.
Implemented strategies which resulted in smooth transition of corrective action program after merger with Progress Energy.
Worked directly with all departments within Nuclear Division to achieve objectives of the company's corrective action program.
Responsible for coordination, scheduling, facilitating self assessments and benchmark activities to improve organizational performance.
Five Star Coordinator
Steve White Motors
Hwy 70 Conover
Worked directly with all dealership departments to achieve record customer satisfaction ratings.
Developed new process to manage customer satisfaction which resulted in marked performance improvements.
Performed initial client assessment and analysis to determine appropriate strategies to achieve Five Star Certification.
Supported Dealer/Owner/Manager with daily operational functions.
Education
Associate of Science - Criminal Justice
Western Piedmont Community College
1978
Bachelor of Science - Education
Columbia State College
2004
Skills
Project management
Self-motivated
Strong verbal communication
Conflict resolution
Extremely organized
Team leadership
Process implementation
Client assessment and analysis
Staff development
Certification
Advanced Law Enforcement Certification. The highest Law Enforcement Certification offered by State of North Carolina.