Terry Wilson
Maiden
Summary
Exceptional leader talented at [Skills set 1], [Skill set 2] and [Skill set 3]. Technically-savvy with outstanding relationship building, training and presentation skills. Motivated [Job Title] with solid experience managing all levels of large scale projects, including budgeting and administration.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Performance Improvement Coordinator
Duke Energy
526 S. Church Street, Charlotte
04.2002 - 03.2016
- Achieved department objectives by managing corrective action program.
- Implemented strategies which resulted in smooth transition of corrective action program after merger with Progress Energy.
- Worked directly with all departments within Nuclear Division to achieve objectives of the company's corrective action program.
- Responsible for coordination, scheduling, facilitating self assessments and benchmark activities to improve organizational performance.
Five Star Coordinator
Steve White Motors
Hwy 70 Conover
- Worked directly with all dealership departments to achieve record customer satisfaction ratings.
- Developed new process to manage customer satisfaction which resulted in marked performance improvements.
- Performed initial client assessment and analysis to determine appropriate strategies to achieve Five Star Certification.
- Supported Dealer/Owner/Manager with daily operational functions.
Education
Associate of Science - Criminal Justice
Western Piedmont Community College
1978
Bachelor of Science - Education
Columbia State College
2004
Skills
- Project management
- Self-motivated
- Strong verbal communication
- Conflict resolution
- Extremely organized
- Team leadership
- Process implementation
- Client assessment and analysis
- Staff development
Certification
Advanced Law Enforcement Certification. The highest Law Enforcement Certification offered by State of North Carolina.
Timeline
Performance Improvement Coordinator
Duke Energy
04.2002 - 03.2016
Five Star Coordinator
Steve White Motors
Associate of Science - Criminal Justice
Western Piedmont Community College
Bachelor of Science - Education
Columbia State College