Terry McCoy

I started my career with Bob King Kia as a sales professional 11 years ago. I was consistently the top performer in units delivered and gross profits made. I was promoted to Finance Manager where I maintained contract sales and profitable PVR. Within a couple of months was asked by the owner to take on training other finance managers on processes and paperwork due to my efficient funding rates and profit margins. Shortly after I moved in to sales management and am now the General Sales Manager. As GSM I have:

• Streamlined sales processes for improved efficiency, resulting in higher close rates and shorter sales cycles.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Maintained extensive knowledge of company products and services.
• Enhanced customer satisfaction by delivering personalized service and addressing concerns in a timely manner.
• Negotiated favorable contract terms with vendors and suppliers to secure cost-effective deals on behalf of the company.
• Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
• Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
• Created comprehensive monthly reports showcasing departmental achievements, challenges faced, and opportunities for growth.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Built relationships with customers and community to establish long-term business growth.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Engaged in product training, demonstrations, consumer awareness, branding, and acquisition initiatives to raise awareness and revenues.
• Implemented systems and procedures to increase sales.
• Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
• Led sales team to exceed monthly targets through strategic training and motivation.
• Developed and implemented sales strategies that enhanced customer engagement and satisfaction.
• Analyzed market trends to identify growth opportunities and adjust sales tactics accordingly.
• Mentored junior sales staff, fostering skills development and enhancing overall team performance.
• Streamlined reporting processes using CRM tools to improve data accuracy and accessibility.
• Established key performance indicators, driving accountability within the sales department.
• Negotiated high-value contracts with clients, strengthening partnerships and boosting revenue growth.
• Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
• Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
• Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
• Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
• Increased sales revenue by implementing strategic marketing campaigns and fostering strong customer relationships.
• Developed and implemented comprehensive salesperson training program.

Sales Professional

Sales Professional

Sales Professional