Terry Epps
High Point
Summary
Healthcare professional with extensive experience in patient care coordination, medical records management, and insurance verification. Proven ability to enhance patient satisfaction and optimize operations through strong communication and organizational skills. Skilled in fostering collaborative relationships with patients and healthcare teams to improve service delivery.
Overview
25
25
years of professional experience
Work History
Ed Secretary
Mose Cone Hospital
Burlington
06.2025 - Current
- Recognized by management for providing exceptional customer service.
- Communicated effectively with staff members, colleagues and other healthcare providers.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Patient Care Coordinator
Greensboro Imaging
Greensboro
06.2022 - 06.2025
- Managed sensitive patient information, ensuring strict adherence to HIPAA guidelines and maintaining confidentiality.
- Provided exceptional customer service by resolving concerns and addressing questions regarding care experiences.
- Communicated with insurance companies to verify coverage and obtain necessary authorizations for treatments.
- Enhanced patient satisfaction through efficient appointment scheduling and effective management of patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries.
Unit Secretary
Bethany Medical Center
11.2022 - 01.2023
- Check patients out and also assist the check in person if she gets really busy.
- Answer calls and make appointments. Referral coordinator for patients that need to see other specialist outside of our office.
- Records on Epic etc
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Served as a liaison between the unit secretary team and other departments within the hospital, fostering strong working relationships that benefited overall facility function.
Medical Records Specialist
CHART RETRIEVAL SPECIALIST CIOX HEALTH
10.2022 - 12.2022
- Entered physician progress notes, history, and physicals into electronic medical records to maintain up-to-date patient information.
- Assessed charts for completeness and accuracy, identifying and flagging discrepancies to uphold data integrity.
- Managed the secure transfer of medical records between facilities, ensuring proper adherence to privacy regulations and patient confidentiality guidelines.
- Distributed medical records to patients, physicians, hospitals, lawyers, and insurance companies to ensure timely access to essential health information.
Front Office Receptionist
Carolina Kidney Associates
04.2022 - 09.2022
- Managed front office operations at a busy healthcare facility, ensuring smooth patient flow.
- Verified patient insurance details, maintaining accurate records for seamless service delivery.
- Answered phone inquiries with professionalism, providing timely information to patients.
- Collected and posted payments, enhancing financial efficiency.
- Inputted patient demographics and lab results, contributing to comprehensive patient profiles.
- Ensured a welcoming atmosphere for guests with efficient check-in and check-out procedures.
- Increased efficiency through proficient use of office software, including word processing and spreadsheet applications.
Home Care Aide
Griswold Home Care
03.2019 - 04.2022
- Delivered personalized home care to clients, adapting to their unique needs.
- Skillfully prepared meals, ensuring nutritional requirements were met.
- Provided assistance with personal hygiene, promoting dignity and comfort.
- Proactively identified and resolved potential issues, enhancing client satisfaction.
- Made significant contributions to client well-being, improving their quality of life.
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships.
Front Desk Receptionist
Dekalb Medical Center
07.2017 - 07.2018
- Office duties to include answering multi-line phones, invoicing, order entry, sales tickets, collecting and processing payments, data entry for retail/wholesale products, record keeping, booking appointments, responding to professional emails, and collection of accounts receivables.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Greeted visitors and directed them to appropriate areas, verifying reasons for visit and checking patients in and out
- Answered office phone and emails to schedule appointments, forward information and complete daily tasks for the day.
- Proficient in Microsoft Office Software (Word, Excel, Outlook).
- Collect payments and post payments for the day etc.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Front Desk Receptionist
Ms Center of Atlanta
03.2015 - 07.2017
- Processed payments from patients at front desk while ensuring accuracy and confidentiality.
- Check patients in and out.
- Answered multi-line phones and scheduled appointments.
- Managed office duties including answering multi-line phones, invoicing, order entry, processing payments, data entry for retail/wholesale products, record keeping, booking appointments, responding to professional emails, and collecting accounts receivables.
- Performed data entry and filing to maintain updated records for quick retrieval.
- Billing and referrals. Insurance verification and records.
Registrar
Abington Memorial Hospital
01.2001 - 11.2014
- Increased patient satisfaction scores by consistently providing compassionate and empathetic support during the registration process.
- Checked patients in and out, verified insurance, managed records and phones, scheduled appointments, handled outpatient billing, inputted patients' labs, took vitals and weight during staff shortages, prepared patients for physicians, facilitated hospital insurance sign-ups for patient access to physicians and clinics, collected and posted payments.
- Collected and processed co-payments and out-of-pocket charges using Epic Systems, ensuring accurate billing and financial compliance.
- Managed high-stress situations calmly and professionally while prioritizing multiple competing demands during peak hours or emergency situations.
Education
High School Diploma -
Walnut Grove Academy
Philadelphia, PA05-1988
Some College (No Degree) - Business Administration
Guilford Technical Community College
Jamestown, NC06-2026
Skills
- Medical records management
- Insurance verification
- Outpatient billing expertise
- Medical scheduling efficiency
- Patient home care experience
- HIPAA compliance knowledge
- Epic Systems
- Office administration
- Order entry accuracy
- Multi-line phone proficiency
Timeline
Ed Secretary
Mose Cone Hospital
06.2025 - Current
Unit Secretary
Bethany Medical Center
11.2022 - 01.2023
Medical Records Specialist
CHART RETRIEVAL SPECIALIST CIOX HEALTH
10.2022 - 12.2022
Patient Care Coordinator
Greensboro Imaging
06.2022 - 06.2025
Front Office Receptionist
Carolina Kidney Associates
04.2022 - 09.2022
Home Care Aide
Griswold Home Care
03.2019 - 04.2022
Front Desk Receptionist
Dekalb Medical Center
07.2017 - 07.2018
Front Desk Receptionist
Ms Center of Atlanta
03.2015 - 07.2017
Registrar
Abington Memorial Hospital
01.2001 - 11.2014
High School Diploma -
Walnut Grove Academy
Some College (No Degree) - Business Administration
Guilford Technical Community College