Terry Cromer
Asheville
Summary
General Manager with extensive experience in overseeing daily business operations, including budgeting, staffing, and inventory control. Demonstrated ability to monitor financial performance, identify areas for improvement, and implement operational strategies that enhance efficiency and customer satisfaction. Proven track record in developing marketing strategies to increase brand awareness and managing vendor relationships to optimize supply costs. Skilled in team building and staff recruitment, fostering a collaborative environment that promotes high-quality service delivery.
Overview
8
8
years of professional experience
1
1
Certification
Work History
General Manager
Claddagh Restaurant & Pub
Asheville
10.2019 - Current
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Developed marketing strategies designed to increase brand awareness within target markets.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Tracked monthly sales to generate reports for business development planning.
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Provided guidance and support to subordinate managers in order to foster an atmosphere of cooperation throughout the organization.
- Ensured compliance with local health department regulations regarding food safety standards.
- Ensured compliance with applicable laws, regulations and industry standards pertaining to operations management.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created effective business plans to focus strategic decisions on long-term objectives.
Kitchen Manager
Small Batch Burgers
High Point
01.2017 - 08.2019
- Collaborated with chefs to create innovative recipes that utilized fresh ingredients from local suppliers.
- Monitored sanitation practices to ensure that all employees adhere to health department regulations.
- Trained new kitchen staff on proper food handling techniques and safety regulations.
- Promoted an atmosphere of teamwork among kitchen staff members by fostering open communication between team members.
- Conducted regular staff meetings to discuss menu changes, safety protocols and performance reviews.
- Created weekly schedules for kitchen staff members based on anticipated business volume.
- Inspected equipment regularly to identify necessary repairs or replacements.
- Reviewed vendor invoices for accuracy before authorizing payment transactions.
- Ordered ingredients and supplies to maintain adequate inventory levels for the kitchen.
- Used learning tools and programs to develop and maintain knowledge of food products, promotions and sales functions.
- Distributed food to service staff for prompt delivery to customers.
- Delegated work to staff, setting priorities and goals.
- Inspected dining and serving areas for cleanliness and proper setup.
- Resolved problems or concerns to satisfaction of involved parties.
- Coached staff on strategies to enhance performance and improve customer relations.
Education
High School Diploma -
Trinity High School
Trinity, NC06-2020
Skills
- Financial analysis
- Budget management
- Inventory control
- Operational strategy
- Customer service
- Team building
- Vendor management
- Staff recruitment
- Team player
- Leadership and team building
- Community outreach
- Project scope
- Relationship building
Certification
- Serve safe management
- (BA) line cleaning
Timeline
General Manager
Claddagh Restaurant & Pub
10.2019 - Current
Kitchen Manager
Small Batch Burgers
01.2017 - 08.2019
High School Diploma -
Trinity High School