Terry Bickel
Statesville
Summary
Developed practical training skills in dynamic, hands-on environment, seeking to transition into new field. Extensive experience in creating and delivering engaging training programs and fostering team collaboration. Dedicated to utilizing and further developing instructional and leadership skills in challenging new role.
Overview
16
16
years of professional experience
Work History
Regional Trainer
Wireless Advocates
11.2019 - 11.2024
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Traveled to, recruited for, and assisted setting up 133 total Costco locations, in 31 states, since 2009.
- Advised management on employee skill gaps identified through assessment tests conducted pre-or post-training period.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Improved regional training programs by conducting thorough needs assessments and implementing tailored solutions.
- Evaluated success of training programs using key performance indicators, adjusting content as needed to optimize outcomes.
- Implemented advanced learning technologies into regional training sessions, allowing for more efficient delivery methods and increased participant comprehension rates.
- Collaborated with subject matter experts to develop customized, role-specific curriculum for various departments within the region.
- Conducted regular assessments of participant progress throughout each course offering, identifying any areas requiring additional attention or intervention.
- Served as a mentor to new trainers joining the team, providing guidance and support in their professional development journey.
- Promoted a positive learning environment by fostering open communication between trainers, participants, and management teams throughout all phases of the program''s implementation process.
- Streamlined training processes for increased efficiency by collaborating with management to identify areas of improvement.
Business Development Director
Priority Honda of Huntersville/Hall Honda
05.2018 - 10.2019
- Negotiated and closed agreements with clients to maximize profit margins.
- Developed strategies for market penetration, pricing and new business opportunities.
- Created sales presentations to demonstrate the value of products and services offered.
- Managed client relationships to ensure satisfaction and loyalty.
- Identified target customers, developed segmentation plans, and executed marketing campaigns.
- Planned promotional activities such as direct mail campaigns, email campaigns, social media initiatives.
- Prepared weekly reports outlining progress towards achieving sales targets and objectives.
- Collaborated with other departments such as operations, finance, marketing to ensure successful execution of projects.
- Served as a desk closer in certain situations to ensure saales.
- Responsible for completing an average of 100 calls/day, as well as setting a minimum of 8 appointments.
- Follow-up with every lead my BDC team makes to ensure appointments are set correctly and all information is accurate.
- Responsible for 100+ new vehicle sales monthly, as well as 60+ pre-owned vehicles.
Regional Training Director
Verizon Wireless
02.2009 - 02.2018
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Analyzed financial data to identify areas of improvement.
- Created weekly work schedules for store personnel.
- Traveled to, recruited for, and assisted setting up 133 total Costco locations, in 31 states, since 2009.
- Advised management on employee skill gaps identified through assessment tests conducted pre-or post-training period.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Improved regional training programs by conducting thorough needs assessments and implementing tailored solutions.
- Evaluated success of training programs using key performance indicators, adjusting content as needed to optimize outcomes.
Education
Associate of Arts - Travel And Hospitality Management
University of Phoenix
06.2009
Skills
- Operations Management
- Operations Oversight
- Operational Reporting
- Budget Development
- Employee Development
- Proficient in [Software]
- Performance Improvement
- Staff training/development
- Team Leadership
- Personnel Management
- Marketing and Advertising
- Staffing
- Hiring
- Relationship Management
- Documentation and Reporting
- Negotiation
- Training and Development
- Marketing Strategy Development
Education
other
Timeline
Regional Trainer
Wireless Advocates
11.2019 - 11.2024
Business Development Director
Priority Honda of Huntersville/Hall Honda
05.2018 - 10.2019
Regional Training Director
Verizon Wireless
02.2009 - 02.2018
Associate of Arts - Travel And Hospitality Management
University of Phoenix
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