Terrina James
Charlotte
Summary
Committed to delivering high-quality work , consistently exceeding expectations and delivering exceptional results.
Experienced in customer service roles, adept at building strong team dynamics and fostering effective communication. Demonstrates leadership in problem-solving and customer support, ensuring seamless order processing and cash handling. Skilled in inventory management and multitasking, with a focus on maintaining service excellence through empathy and patience.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
VXI Global Solutions-Bank of America
11.2025 - Current
Cafeteria Staff
Jennifer Temps- North Mecklenburg High School
09.2025 - 10.2025
Associate
FedEx Ground
Charlotte
11.2024 - 12.2024
- Loaded trucks.
Fresh Foods Clerk
Harris Teeter
Charlotte
11.2019 - 11.2024
- Assisted customers with pizza, sub, cake and sliced meats/cheese orders.
- Cooked fresh food for hot bars and special event station.
- Often led peers to accomplish tasks given throughout the day.
- Obtained opening and closing skills.
- Washed dishes.
FOH/BOH member
Inizio Pizza
Huntersville
12.2021 - 07.2023
- Ran expo/runners.
- Greeted customers.
- Operated the cash register.
- Took phone calls.
- Prepared food and drinks.
- Restocked merchandise.
- Took out trash and recycling.
- Operated wood fire ovens.
Associate
Amazon
Charlotte
05.2021 - 10.2021
- Committed to delivering high-quality work, consistently exceeding expectations and delivering exceptional results.
- Loaded and unloaded trucks.
- Scanned packages and totes.
- Created pallets for shipping.
Education
High School Diploma -
Hopewell High School
Some College - culinary degree
Central Piedmont Community College
Skills
- Team building
- Communication
- Leadership
- Problem solving
- Customer service
- Production
- Customer support
- Order processing
- Cash handling
- Food preparation
- Inventory management
- Multitasking skills
- Phone etiquette
- Complaint handling
- Service excellence
- Refunds processing
- Empathy and patience
- Researching
- Adaptability and flexibility
- Customer relations
Timeline
Customer Service Representative
VXI Global Solutions-Bank of America
11.2025 - Current
Cafeteria Staff
Jennifer Temps- North Mecklenburg High School
09.2025 - 10.2025
Associate
FedEx Ground
11.2024 - 12.2024
FOH/BOH member
Inizio Pizza
12.2021 - 07.2023
Associate
Amazon
05.2021 - 10.2021
Fresh Foods Clerk
Harris Teeter
11.2019 - 11.2024
High School Diploma -
Hopewell High School
Some College - culinary degree
Central Piedmont Community College