Terrill Coggins
Knightdale
Summary
Dynamic Area Manager of Operations with a proven track record at Parking Management Company, excelling in operational management and strategic planning. Expert in staff training and compliance oversight, I successfully implemented business strategies that increased revenue and strengthened client relationships, ensuring exceptional service delivery and operational efficiency.
Overview
23
23
years of professional experience
Work History
Area Manager of Operations
Parking Management Company
Raleigh
05.2019 - Current
- Oversaw daily operations across multiple locations to ensure efficiency.
- Managed staff schedules to optimize workforce utilization and performance.
- Trained new employees on company policies and operational procedures effectively.
- Developed training materials to support employee onboarding and skill development.
- Managed operational activities of multiple branches, ensuring compliance with company policies and procedures.
- Monitored progress by establishing plans, budgets and measuring results.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Formed and sustained strategic relationships with clients.
- Implemented successful business strategies to increase revenue and target new markets.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Recruited and trained employees to enable adherence to common standards and procedures.
- Controlled expenses, eliminated waste, reduced overhead costs and developed operating budgets.
General Manager
Royal Parking Valet
Raleigh
05.2015 - 05.2019
- Supervised valet staff to ensure exceptional customer service standards.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer complaints promptly to maintain satisfaction and loyalty.
- Trained new employees on safety protocols and operational procedures.
- Conducted regular performance reviews to enhance team effectiveness and morale.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Administered employee discipline through verbal and written warnings.
- Built and maintained loyal, long-term customer relationships through effective account management.
- Formed and sustained strategic relationships with clients.
Account Manager
McLaurin Parking
Raleigh
12.2013 - 05.2015
- Managed client relationships to ensure satisfaction and retention.
- Conducted regular account reviews to assess client needs and expectations.
- Resolved customer complaints in a timely manner.
- Acted as main point of contact in matters relating to client concerns and needs.
- Renewed existing accounts by building relationships with clients.
- Onboarded new team members to integrate into organization.
- De-escalated customer interactions by providing alternative solutions to issues.
Training Manager
MarcParcValet
Washington
03.2009 - 04.2013
- Developed training programs for diverse employee groups across multiple departments.
- Collaborated with department heads to align training goals with organizational objectives.
- Implemented learning management systems for tracking employee progress and compliance.
- Organized and coordinated training sessions for new employees.
- Coordinated with managers to identify skill or knowledge gaps and implement training needs.
Program Analyst
Transportation Security Administration, TSA
Arlington
08.2002 - 05.2009
- Collaborated with teams to develop security policies and procedures.
- Assisted in evaluating the effectiveness of security measures at checkpoints.
- Prepared reports on program performance for upper management review.
- Conducted research on emerging threats to enhance security protocols.
- Facilitated training sessions for staff on new security procedures.
- Monitored compliance with federal regulations in transportation security operations.
Education
Associate of Arts - Psychology
Argosy University
Orange, CA05-2015
Associate of Arts - Psychology
Northwest College
Kirkland, WA05-1986
Skills
- Operational management
- Budgeting
- Staff training
- Compliance oversight
- Strategic planning
- Customer relationship management
Timeline
Area Manager of Operations
Parking Management Company
05.2019 - Current
General Manager
Royal Parking Valet
05.2015 - 05.2019
Account Manager
McLaurin Parking
12.2013 - 05.2015
Training Manager
MarcParcValet
03.2009 - 04.2013
Program Analyst
Transportation Security Administration, TSA
08.2002 - 05.2009
Associate of Arts - Psychology
Argosy University
Associate of Arts - Psychology
Northwest College
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